Comprehensive Benefits Package • Tuition Discounts • Career Advancement
SOUTHWEST BEHAVIORAL CARE, INC.
Greensburg, PA Location
Overall Function:
Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program(s).
Essential Functions:
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Processes and proofreads all assigned correspondence, reports, charts, proposals, etc. in an accurate and timely fashion, primarily responsible for the accuracy of spelling, format, grammar, mathematical calculations, and the like.
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Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.
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Serves as the lead office staff person providing primary operational support for the Outpatient Treatment Team.
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Creates and edits reports and other documents which are necessary for the successful and expeditious operation of the program, primarily responsible for the accuracy of the document and the distribution/circulation of same, thereby initiating the appropriate and timely processing of internal and/or external correspondence.
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Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures and structure.
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Fields calls to the Outpatient team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring daily client management.
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Provides daily oversight of client authorization dates and units and communicates this information in a timely manner with the supervisor.
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Provides daily oversight of client insurance, process daily EVS reports, and forwards said reports to the respective billing representative, and communicates discrepancies and concerns to the program supervisor in a timely manner.
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Assist in maintaining schedules and calendars, arranging, and confirming appointments.
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Respond to incoming emails, process mail and other materials.
- Assist in maintaining documentation, databases, and prioritizing workloads.
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Communicate verbally and in writing to answer inquires and provide information.
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Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
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Other duties as required.
- Must have a minimum of four years of administrative experience or equivalent combination experience and training, as determined by the Agency.
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Knowledge of general office procedures, including interpersonal skills and telephone interaction.
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Demonstrated ability and skill using computer software and work processing equipment.
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Excellent communication, customer service and relationship-building skills.
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Must be well organized, detail oriented, and have excellent time management skills.
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Must not be excluded from participation in Medicare, Medicaid, or any other federal health program.
- Must successfully obtain clearances from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances.
- Ability to sit for long periods of time during the workday.
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Ability to operate a keyboard and multi-line telephone simultaneously, with a high degree of accuracy.
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Ability to receive, understand, and communicate information with effectiveness, and follow instructions.
Available Benefits:
- Medical and dental benefits for eligible employees.
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Retirement plan with potential for agency match.
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Tuition discounts with partnering colleges and universities.
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Career advancement opportunities.
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Generous time off for eligible employees.
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EQUAL OPPORTUNITY EMPLOYER
