Job Title: Medical Office Front Desk Receptionist
Location: Vision Source Tulsa
Schedule: Monday-Friday, 7:50 AM - 4:50 PM OR 8:30 AM - 5:30 PM
Position Summary: Vision Source Tulsa is seeking a high energy, detail-oriented Front Desk Receptionist to support both patient check-in and check-out functions. This role is essential to creating a positive patient experience from arrival through departure. The ideal candidate provides excellent customer service, manages front office operations efficiently, and supports the clinical team through accurate administrative work. We are seeking someone who is willing to assist in other departments as needed.
Key Responsibilities:
Patient Check-In and Check-Out
- Greet and welcome patients in a warm, professional manner
- Assist with patient check-in, including paperwork, insurance verification, and copay collection
- Guide patients through the check-out process following their visit, including reviewing services and processing payments
Payments and Orders
- Accurately process cash, check, and credit card payments
- Assist patients with contact lens orders and ensure accurate fulfillment
- Maintain basic product knowledge to answer questions and support in-office product recommendations
Customer Service and Communication
- Provide exceptional customer service to our patients
- Respond to questions and direct inquiries appropriately
- Handle multi-line phone systems, including answering, screening, and transferring calls
Administrative and Office Support
- Schedule and confirm appointments
- Maintain accurate patient records within the EMR system (CrystalPM)
- Perform routine administrative duties such as filing, faxing, scanning, and document organization
Compliance and Team Collaboration
- Maintain strict confidentiality and comply with HIPAA regulations
- Communicate effectively with clinical and optical staff to support smooth daily operations
- Assist with basic medical terminology and patient education as appropriate
Qualifications
- High school diploma or equivalent required
- Previous medical or optometry office experience required
- Strong phone etiquette and multitasking abilities
- Comfortable using computers and EMR systems (We use CrystalPM)
Benefits & Perks
- Employee discounts on eyewear and in-office products
- Health insurance
- Dental insurance
- Accident and critical illness insurance
- Life insurance
- 401(k) retirement plan with company match
- Scrubs annual allowance
Benefits eligibility and details are provided upon hire.
Additional Information
- Hourly pay is based on experience
Apply Now: If you are a dedicated professional with the required experience and skills, we encourage you to apply and become a valued member of the Vision Source Tulsa team.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Uniform allowance
Application Question(s):
- When was the last time you were employed?
- Do you have experience in a medical office setting?
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 2 years (Required)
Work Location: In person
