Responsibilities:
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Coordinate assigned fleet capacity and drivers; manage and maintain assigned equipment resources to meet or exceed utilization objectives.
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Lead and retain a designated fleet of drivers, establish and maintain a good working relationship with each driver.
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Communicate professionally, effectively, and timely with both internal and external customers/contacts, communicate late pickups and/or deliveries, as well as any other load changes, to customers.
- Maintain awareness and consider any road conditions, weather conditions or any issues that may interfere with timely delivery and adjust route as needed to ensure timely delivery
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Manage driver performance and recommend proper disciplinary steps if necessary
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Manage service levels of 90% for on time pick-up and delivery
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Scheduling drivers for specific required safety compliance activities
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Scheduling driver’s equipment for required maintenance work
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Maintain effective communication with assigned drivers and determine best course of action in resolving any issues that may arise during a load
Manage driver availability to maximize productivity of the assigned fleet
Education and Knowledge:
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Must have a minimum of One (1) years prior experience as a dispatcher within the transportation industry; High school diploma / GED Required. A degree in transportation, supply chain management, or logistics will be preferred
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Must be detail-oriented and organized; possess good communication skills; great multitasking skills;
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Preferred experience in Dispatching System but will train.
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Computer skills: You should be proficient with computer technology, able to learn company-specific programs, and access GPS monitoring programs.
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Must be able to work nights/weekends (remotely) and have schedule flexibility; and
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Analytical thinking: This can help you assess situations like unanticipated road closures. Should you reschedule or send the driver on an alternate route?
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Language skills: You should be fluent in English and knowing a second language as well can be very advantageous and make you a stronger candidate.
- DOT regulations – it is crucial for truck dispatchers to have a strong understanding of transportation regulations and laws in the state they are working Strong experience and knowledge with DOT and FMCSA a plus.
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Microsoft Office applications – communicating with vendors and customers often involves using Microsoft Outlook and generating reports and logs entails the use of Microsoft Excel and Word
Interpersonal skills: You'll be working with drivers, customers, and vendors, not all of whom will necessarily have the same goals in mind
