Job Summary
Join our dynamic hospitality team as a Front Desk Agent/Concierge, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you will be the first point of contact, delivering exceptional customer service and ensuring smooth operations at the front desk. Your friendly demeanor, attention to detail, and ability to handle multiple tasks will help foster a welcoming environment that keeps guests coming back. Whether managing reservations, assisting with guest inquiries, or coordinating with other departments, your proactive approach will be key to our success.
Responsibilities
- Greet guests warmly upon arrival and provide a positive first impression through excellent phone etiquette and professional client communication
- Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency
- Handle guest check-in and check-out procedures swiftly while addressing special requests and providing information about hotel amenities and local attractions
- Respond promptly to guest inquiries via phone, email, or in person, offering personalized solutions to enhance their stay
- Maintain up-to-date knowledge of hotel policies, emergency procedures, and local area information to assist guests effectively
- Coordinate with housekeeping, maintenance, and security teams to resolve guest issues and ensure a seamless experience
- Support night audit processes when required, balancing accounts and preparing reports for management
Requirements
- Proven experience in hospitality management or hotel front desk operations, preferably with resort experience
- Strong customer service skills with a problem-solving mindset and a passion for guest relations
- Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS)
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
- Knowledge of hotel emergency procedures and safety protocols to ensure guest safety at all times
- Excellent communication skills via phone and in person, demonstrating professionalism and hospitality etiquette
- Ability to handle high-pressure situations calmly while maintaining a positive attitude
- Previous experience in night audit functions or hotel management is a plus
Join us in creating memorable stays for every guest by delivering outstanding service with energy and professionalism. We value diversity and are committed to providing an inclusive environment where all team members can thrive. This paid position offers an exciting opportunity to grow within the hospitality industry while making a real difference in our guests’ experiences.
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
Work Location: In person
