Pay: $17-$22 per hour
Job Description:
Job Title: Leasing & Resident Support Specialist
Location: Ogden, UT (In-person position)
Travel: None required
Job Type: Full-Time
Schedule: Looking 5 different shifts:
- Sunday - Thursday 8am-4pm (off Friday & Saturday)
- Sunday - Thursday 11:30am-7:30pm (off Friday & Saturday)
- Monday-Friday 10:30am-6:30pm (off Saturday & Sunday)
- Monday-Friday 11am-7pm (off Saturday & Sunday)
- Thursday-Monday 10am-6pm (off Tuesday & Wednesday)
About Us:
Highland Partners is a trusted and growing property management company dedicated to providing safe, well-maintained, and quality housing across Utah and Illinois. Our team prides itself on responsive communication, excellent service, and building long-term relationships with both residents and property owners.
We are seeking a dependable, friendly, and organized Leasing & Resident Support Specialist to join our Ogden office. This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced environment and wants to grow with a reputable property management company.
Position Summary:
The Leasing & Resident Support Specialist will serve as the first point of contact for many of our residents and prospective tenants. This role involves handling a variety of phone and email communications, including leasing inquiries, maintenance requests, lease renewals, and general resident questions. The ideal candidate is professional, empathetic, and able to multitask effectively while maintaining excellent customer service standards.
Key Responsibilities:
- Answer incoming calls for all Highland Partners properties across Utah and Illinois
- Respond to leasing inquiries, schedule property tours, and follow up with prospective tenants
- Reach out to residents regarding lease renewals and coordinate new lease signings
- Handle questions related to rent payments, lease terms, and policies
- Log maintenance requests and ensure they are properly assigned to the maintenance team
- Maintain detailed and accurate records within our property management system
- Support the property management team with administrative tasks as needed
- Provide professional and courteous communication to both residents and vendors
- Assist in creating a positive experience for all residents and prospects by ensuring timely, accurate, and friendly service
Requirements:
- Previous experience in customer service or administrative support
- Strong verbal and written communication skills
- Comfortable managing a high call volume with professionalism and patience
- Excellent attention to detail and organization
- Proficient in basic computer programs and able to learn new systems quickly
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Dependable, punctual, and a strong team player
What We Offer:
- Competitive pay based on experience
- Paid time off and recognized holidays
- Consistent schedule
- Opportunities for professional growth and advancement
- Supportive, team-oriented environment with ongoing training
Job Type: Full-time
Benefits:
- Paid Time Off
- Consistent Schedule
- Career Growth Opportunities
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
Work Location: In person
