Courtyard by Marriott Kansas City at Briarcliff
The Courtyard by Marriott Kansas City at Briarcliff is now accepting applications for a Front Desk Attendant to join our guest-focused hospitality team.
Reporting to the Assistant General Manager, the Front Desk Attendant delivers warm, knowledgeable, and efficient service throughout the guest experience from check-in to check-out. This role requires strong attention to detail, professional communication skills, and a proactive, service-oriented mindset.
Shifts Available
- Monday-Sunday 7a-3p & 3p-11p
Essential Duties & Responsibilities
- Greet guests and efficiently process check-ins and check-outs
- Handle guest requests and resolve concerns in a timely, courteous manner
- Answer and direct internal and external phone calls
- Take and manage reservations over the phone
- Run shift reports and accurately balance cash drawers
- Properly execute daily closing procedures, including Night Audit
- Assist other departments with guest needs and communicate issues as necessary
Characteristics of a Strong Guest Service Representative
- Outgoing and professional demeanor
- Strong multitasking abilities in a fast-paced environment
- Patient and attentive listener
- Detail-oriented with a commitment to accuracy
- Guest-focused with a genuine desire to exceed expectations
Physical Requirements
- Ability to stand for extended periods of time
- Frequent use of hands for typing, handling paperwork, and operating office equipment
- Ability to communicate effectively with guests and team members in person and by phone
- Ability to lift and/or move up to 25 pounds as needed
- Noise level is typically quiet to moderate
Education & Experience
- High School Diploma or GED required
- Previous hotel front desk or customer service experience preferred
- Working knowledge of the English language required
- Ability to operate computers, property management systems, and point-of-sale systems
- Strong cash-handling and basic math skills preferred
Benefits Available to Full-Time Associates:
- Affordable health insurance with employer premium contributions
- Medical, dental, vision, accident, critical illness, and life insurance options
- Paid Time Off (PTO)
- Exclusive Marriott hotel discounts
Requirements
- High School Diploma or equivalent
- Liquor License – KCMO, or ability to obtain one within 30 days of hire
Job Type: Full-time
Pay: From $15.00 per hour
Work Location: In person
