We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services Division (PSD) is recruiting for a fact-finding Investigator for their Driver and Vehicle Investigations team!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
Are you enthusiastic about researching and gathering evidence? If so, keep reading!
As a Driver & Vehicle Investigator, you will conduct routine investigations involving licensing fraud by using your established investigative techniques to gather, analyze, and interpret evidence and legal documents. You will prepare clear, thorough investigative reports that are peer reviewed for accuracy, consistency, and compliance with established requirements while also conducting peer reviews of investigative reports prepared by your colleagues. In this role, you will play an important role in protecting the integrity and reliability of our agency’s records.
Some of what you will do:-
Prepare accurate and thorough investigative reports.
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Review and evaluate case information and supporting documentation to ensure completeness and accuracy of assigned investigations.
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Identify possible identity theft, identity fraud, and data error in the facial recognition system and update and maintain accurate records in accordance with established procedures to support case resolution and assignment.
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Assist business partners and customers regarding explanation or interpretation of agency programs, policies, procedures, WACs, RCWs, and management decisions.
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Respond to law enforcement and other governmental agencies’ requests for records and information in accordance with applicable federal and state laws.
What you will bring:
One (1) year of experience with a state or governmental agency, criminal justice agency, armed forces investigative agency, private organization, or investigating personal backgrounds, unfair/deceptive business practices, or other directly related field to include:
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Researching records and developing case files
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Gathering, preserving, and presenting documentary evidence
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Obtaining statements of fact, depositions, or confessions
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Establishing proof of facts and evidence sufficient to be used in a court or administrative hearing.
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Writing clear and concise investigative reports chronologically.
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Two (2) years of college-level course work with emphasis in law or one of the criminal justice disciplines or directly allied field.
Experience must include:
Two (2) years of experience operating web and computer-based software programs to input, access, retrieve and review information pertinent to investigative processes as well as write documents, send emails and edit spreadsheets.
One (1) year of experience researching, analyzing, interpreting, and explaining Code of Federal Regulations (CFR), RCWs, WACs, state and federal laws, rules, regulations, statutes, policies, and applying relevant work experience to customers and business partners.
The ability to:
Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
What may help set you apart:-
Experience applying facial comparison techniques to support identity verification or investigative activities.
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Experience reviewing identity documents, legal documents, or licensing records for authenticity and accuracy.
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Experience maintaining electronic case files or records management systems.
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Experience preparing letters or formal correspondence.
Additional conditions of employment:-
In-office presence is required for the first four (4) weeks of initial training and onboarding, followed by one (1) day per week at the Highways and Licensing Building (HLB) in Olympia. The typical work schedule will be Monday - Friday 8AM - 5PM.
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Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
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Must prove US citizenship and pass fingerprint based federal background check to include a malfeasance check on employee for the past five (5) years.
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An acceptable fingerprint based criminal history background check is also required for this position. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
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If selected for interview, you will be asked to provide up to three (3) professional references.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodation.
For information about this position, available accommodations, or the interview process, contact Nicole Walters
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
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Select the Apply button at the top of this job announcement.
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Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
