Bachelor’s Degree or equivalent work experience
2-4 years related work experience in AV
1 or more years customer-facing support/service experience a plus
Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus
Demonstrated ability to independently support most Biamp products and platforms
Certified Technical Specialist (CTS) certification or approved AV industry certification preferred
Familiarity with fundamentals of computer networking; networking certification and/or training a plus
Proficient in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
Possesses excellent verbal and written skills in English
Demonstrates excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods
Able to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail
Ability to work independently and in a team environment
Strong interest in independent learning and research a plus
Up to 10% travel may be required
Proficiency in Spanish a plus
