Water Restoration Crew Chief/Assistant Project Manager
ABOUT THE COMPANY
SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."
JOB DESCRIPTION
The Water Restoration Crew Chief/Assistant Project Manager leads a mitigation crew in water, fire, and mold remediation projects, ensuring work is performed safely, efficiently, and to industry standards while delivering excellent customer service.
PRIMARY RESPONSIBILITIES
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Lead and direct the mitigation crew on water, fire, smoke, and mold remediation projects.
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Perform and supervise water extraction, structural drying, demolition, and remediation production work.
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Set up and monitor drying equipment and accurately document moisture readings and daily progress.
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Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
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Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
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Communicate clear expectations to production technicians and supervise their activities and quality of work.
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Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
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Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
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Maintain continuous communication with internal parties, including the Job File Coordinator and management.
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Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
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Follow and enforce all safety procedures on the job site.
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Resolve problems quickly as they arise.
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Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
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Manage and control the costs of production projects.
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Manage assets by protecting and properly using equipment and materials.
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Clean and maintain vehicles, equipment, warehouse, and office areas.
POSITION REQUIREMENTS
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High school diploma/GED required.
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1-3 years of water/fire mitigation experience.
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IICRC WRT or similar certification preferred.
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Knowledge of drying equipment and moisture documentation.
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Valid driver's license and strong customer service skills, required.
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Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
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Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.
PHYSICAL DEMANDS
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Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
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Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
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Walking and standing for long periods, as well as driving, sitting, and climbing.
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Ability to climb ladders and work at ceiling heights.
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Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
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Exposure to chemicals, fumes, airborne particles, and loud noise.
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Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
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Required to occasionally wear a respirator and other personal protective equipment (PPE).
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Physical stamina and manual dexterity to perform demanding tasks throughout the day.
Job Type:
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Full- Time, up to 40 hours per week.
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On- Call
Salary: $20-$26 / hour, pending experience.
Benefits:
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401(k) 3% Match
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Health, Dental, Vision insurance
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Vacation
Each SERVPRO franchise is independently owned and operated
