The Intake Nurse (RN/LPN) plays a critical role in the initiation of home health services. This position is responsible for reviewing referrals, verifying patient eligibility, and coordinating timely and appropriate admission to services. The Intake Nurse serves as a liaison between referral sources, clinicians, and patients to ensure smooth transitions into care while maintaining compliance with clinical and regulatory standards.
Reports to: Intake Director
Supervises: None
Clinical Coordinators
Scheduling/Intake Department
Billing and Authorization Teams
Directors of Nursing
VP of Operations
Referral sources (physician offices, hospitals, skilled nursing facilities)
Insurance case managers
Patients and families
Current RN or LPN license in the state of practice
Minimum of 2 years nursing experience (home health or related healthcare setting preferred)
Intake, utilization review, or care coordination experience strongly preferred
Working knowledge of Medicare, Medicaid, and private insurance guidelines
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Proficient with EMR and intake software
Bilingual preferred
Manual Dexterity: Ability to use computer, telephone, fax, and related tools for extended periods
Sitting/Standing: Prolonged sitting with intermittent standing or walking
Lifting: Occasional lifting of supplies or documents up to 20 lbs
Receive and review home health referrals for completeness and appropriateness
Verify insurance eligibility, authorizations, and required documentation
Communicate with referral sources to clarify orders and obtain missing information
Coordinate with scheduling and field staff to ensure timely admissions
Ensure physician orders and clinical documentation are complete prior to start of care
Maintain accurate records in the electronic medical record system
Educate patients and families on services, expectations, and next steps
Monitor compliance with CMS regulations and agency policies
Collaborate with QAPI staff to ensure clinical appropriateness and accurate data entry
Provide professional customer service representing the agency
Maintain compliance with HIPAA and all applicable laws
Perform additional duties as assigned
