Working Title: Director of Technology Operations - System Analysis Unit Supervisor
Job Class: Systems Analysis Unit Supervisor
Agency: Minnesota State
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Job ID: 96102
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Location: Brooklyn Park
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Telework Eligible: No
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Full/Part Time: Full-Time
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Regular/Temporary: Regular
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Who May Apply: Open to all qualified job seekers
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Date Posted: 08/13/2026
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Closing Date: 09/03/2026
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Hiring Agency/Seniority Unit: MN St Colleges & Universities / Hennepin TC-Brooklyn Pk-MMA
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Division/Unit: MnSCU Hennepin North TC / MnSCU Henn North TC MAPE/MMA
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Appointment Type: Unlimited, Full-time
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Work Shift/Work Hours: Day Shift
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $40.01 - $69.11 / hourly; $83,540 - $144,301 / annually
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Classified Status: Classified
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Bargaining Unit/Union: 216 - Middle Management Association/MMA
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FLSA Status: Exempt - Executive
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Description
The purpose of this position is to provide direct supervision and leadership of technology staff supporting infrastructure and service operations, ensuring strong team performance, accountability, measurable outcomes, and continuous improvement. The Director leads and actively participates in day-to-day operations and the execution of technology initiatives aligned with the institutional strategic plan.
The Director builds strong relationships with faculty and staff, leading collaborative conversations to assess technology needs and guide the selection and use of tools that enhance teaching, learning, and lab-based environments. The role ensures technology services and infrastructure are delivered securely, reliably, and with a strong customer service focus through hands-on leadership and operational discipline.
This position supports departmental planning, budgeting, and resource alignment and requires broad knowledge across technology domains to effectively lead work across infrastructure, service, and security functions by leveraging team expertise and available resources.
Minimum Qualifications
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Minimum of three (3) years of progressive experience in information technology operations, infrastructure and/or end-user support services within the past five (5) years.
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Including two (2) years of progressive staff supervision experience, including, supervision of various level of IT staff, hiring, coaching, performance management, and accountability for staff performance and outcomes within the last five (5) years.
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Experience leading or contributing to day-to-day IT operations, including troubleshooting, incident response, and service delivery.
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Working knowledge of cybersecurity principles and practices, including risk mitigation and exposure to security frameworks within the last five (5) years.
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Experience supporting the development and management of budgets, including technology purchasing and resource allocation.
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Demonstrated ability to manage and prioritize multiple operational responsibilities in a dynamic environment.
Strong customer service orientation and ability to effectively engage with a wide range of stakeholders.
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- A Master’s degree in Information Technology or related field substitutes for 18 months of experience; a bachelor’s degree in Information Technology or related field substitutes for 12 months; an associate’s degree Information Technology or related field substitutes for 6 months.
Preferred Qualification
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Master’s degree in Information Technology, computer science, educational technology or related field.
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Experience in a higher education setting.
- Demonstrated ability to lead across multiple technology domains by leveraging team expertise while maintaining accountability for outcomes.
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Experience leading teams that support both infrastructure and service desk/end-user support functions within the last five (5) years.
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Experience with NIST cybersecurity assessments, audits, or framework implementation within the last five (5) years.
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Demonstrated success developing and improving operational processes, service standards, and performance metrics.
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Experience implementing or improving IT service management practices.
Experience partnering with faculty or instructional staff to support technology use in classroom or lab-based learning environments.
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Other Requirements
Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment.
To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/Brooklyn-Park/Director-of-Technology-Operations-System-Analysis-Unit-Supervisor_JR0000005514
If you have questions about this position, contact Dominique King at [email protected] .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dominique King at [email protected].
Minnesota State is making a difference. From the students we serve, to our business partners, to those we employ, chances are good you or someone you know has benefited from the work of your state colleges and universities.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
