This role is based at our Lexington, SC Location!
At Canal Coffee Co., we believe in people. We believe people are your connection to everything- believe it or not we’re all far more connected than you may think. People are brought together through passion, places, ideas… not to mention love for great coffee and food. Our company culture is built on our belief of connecting people through serving one another. At Canal we believe this philosophy should be present in every level of the company. Serving people and making connections with each other is what we pride ourselves in. However, we also believe this is how we should view our customers. Connections matter. We want to be the canal per say that connects people. We are a starting point, a mid-journey stop, and a destination. Whatever the path, you can count on us to meet you with a smile and an incredible cup of coffee.
The Canal Coffee Company General Manager is a staple to help our stores run smoothly. Managers can expect to be seen helping with scheduling, inventory, and training new staff, among other responsibilities. Our goal is to promote internally, so our Managers should be comfortable taking charge of a store when the store manager is not in store. The Manager will also be serving beverages such as handcrafted coffee, tea, and specialty items. They will also be responsible for cleaning and sanitizing work areas. Outstanding customer service is a must as you will be promoting coffee consumption by educating customers, and determining their coffee interest and needs. Bonus structure and individual growth development!
Ensure excellent customer service and that store standards are always met
Responsible for scheduling of all shifts
Ability to provide input in all aspects from top to bottom
Monitor staff to ensure outstanding customer service is being provided at all time and handle any guest concerns or complaints
Must have experience in inventory control
When needed have a willingness to cover a shift
Must be in communication with all staff
Must have strong abilities to make decisions
Must have the ability to recognize talent or lack of talent
Maintain communication with the Accounting department for documentation
Provide a leadership presence by holding baristas accountable and taking control of a shift
Work closely with Operations Manager to ensure consistent standards and procedures.
Shared responsibilities in coaching and training of team members
Ability to handle customer and vendor situations
Ability to perform opening and closing procedures
Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
Provide amazing customer service experience to all customers by engaging with our customers and responding to their needs through friendly communication.
Prepare beverages and food to standard recipes
Complete daily checklists and tasks while also maintaining Jolt
Keeping up store appearance and organization by maintaining a clean and organized workspace
Ability to upsell by recommending products and accommodating purchases to enhance the customer experience and utilizing ToastGo
Ensure organization and cleanliness of store.
Responsible for out of stock awareness and ability to find other resources
Ability to lift and carry boxes when unloading the delivery truck and ensure all items are put away
Maintain all product levels within the store ensuring that items do not become out of stock. All items are first in first out
Must be able to do milk runs
Follows Canal Coffee’s operational policies and procedures, including those for cash handling
Must have mostly open availability
Responsible for daily bank runs
Perform other duties as assigned
Weekends are required in this General Manager role.
Education (Minimum Need): High School or equivalent education
Bachelor’s or Associate’s degree preferred
Effective leadership techniques, decision making, and reporting/analysis skills
Maintain regular and consistent attendance
Experience (Minimum Needed): Preferably supervisory and/or barista experience in high volume café or coffee shop (1+ years)
Computer Skills (experience with Word and Excel)
Meet store operating policies and standards
Strong Leadership and Management experience (1+ years)
Maintain appearance per company policy
Minimum of 18 years old
Strong timekeeping skills
Ability to build relationships and thrive in a teamwork atmosphere
Ability to work with the public
Strong positive attitude and interpersonal skills
Ability to multitask in a fast-paced environment
Hospitality shop and/or coffee shop experience (1+ year)
Ability to work in a fast-paced environment
Ability to work in a team environment
Ability to ask questions and receive feedback
Must be outgoing and personable
Paid Insurance (Health and Dental)
Career development and an individual path for growth
Flexible Schedule
Paid training
Vision Insurance
1 free drink each day
401 (k)
At Canal Coffee Co., we know that you want to hold an impactful position where you can showcase your unique talents while truly helping others. In order to do that, you need a community-centered company that measures success in smiles. The problem is you've had trouble finding a position that supports your personal growth and career advancement, which makes you feel stuck and burnt out. We believe in you and in offering a human connection along your journey. We built a Quick-Me-Up Cafe™ to inspire our patrons' palettes and to fuel their souls, and we match that energy for our employees. Are you ready to help lead the mission? Apply today! Become part of the Canal Coffee Co. family and be a trusted guide for a fast-growing hospitality leader.
