Wallace Turner Law is a growing law firm focused on Personal Injury, Estate Planning, and Real Estate. We are known for being professional, responsive, and client-centered. The Role
The Role
We are hiring an Intake Coordinator to manage incoming leads and convert them into scheduled consultations. This role is the first impression of the firm and plays a direct role in client experience and firm growth.
Key Responsibilities
· Answer incoming calls and respond to inquiries (phone, text, email)
· Schedule consultations and send intake forms
· Assist with light office tasks, including sorting and handling incoming mail
· Conduct outreach to past and potential clients to help generate new leads
· Maintain professionalism and consistency in all client communications
· Enter and manage leads in our system
· Follow up with missed calls and unconverted leads
· Maintain a professional, organized, and confident phone presence
What We’re Looking For
· Strong communication skills (clear, confident, professional)
· Organized and detail-oriented
· Able to manage multiple tasks and stay responsive
· Comfortable speaking with potential clients about services and next steps
· Proficiency with Mac (macOS) – required
· Familiarity with Clio grow and manage software preferred
· Familiarity with Outlook mail and One Drive preferred
· Prior intake, customer service, or sales experience preferred
Performance-based bonus opportunities
Why This Role Matters
You are often the first person a potential client speaks to. How you communicate, respond, and guide that conversation sets the tone for everything that follows.
Pay: $20.00 - $25.00 per hour
Work Location: Hybrid remote in Albany, NY 12206
