Partnership for Children of Essex (PCE) is currently seeking a Care Manager Supervisor.
This role is ideal for a motivated and compassionate professional who is committed to providing exceptional service and advancing positive outcomes for children and families across Essex County.
-
Advance the mission and values of the Partnership for Children of Essex by supporting staff, children, and families with integrity and purpose
-
Lead, mentor, and develop a team of Care Managers to drive high performance and support ongoing professional growth
-
Promote service excellence by monitoring outcomes, ensuring compliance, and maintaining high-quality documentation standards
-
Provide guidance on complex cases, helping staff navigate challenges with confidence, clarity, and sound judgment
-
Partner cross-functionally to strengthen communication, collaboration, and coordinated care in support of families
-
Support recruitment, onboarding, and training initiatives to build and retain a strong, mission-driven team
-
Foster a positive, accountable, and inclusive team environment aligned with organizational values
-
Coordinate high-quality service delivery and effective resource management across programs
-
Deliver formal and informal presentations within the community to promote the mission and services of the organization
-
Collaborate with the Community Resource Manager and Community Resource Team to assess service utilization, identify gaps, and strengthen resource linkages
-
Serve as a role model to Care Managers, youth, and families by demonstrating professionalism, empathy, and leadership
-
Plan, organize, and facilitate in-service trainings to support staff development and program effectiveness
-
Design, prepare, and analyze reports using systems such as Power BI to support data-driven decision-making
-
Provide insights, analysis, and recommendations to Senior Management and the Board of Trustees to enhance service delivery and resource allocation
-
Serve as a liaison to the Operations Director on matters related to child and family services requiring review or approval
-
Perform other duties as assigned to support the overall success of the organization
-
A deep commitment to the mission, philosophy, and values of the Partnership for Children of Essex, with the ability to collaborate effectively across systems within the CMO model
-
A genuine passion for supporting children and families and making a meaningful impact in the community
-
Experience in care management, social services, or a related field, with a strong understanding of the challenges facing at-risk youth and families
-
The ability to lead with empathy while setting clear expectations and holding others accountable
-
Strong communication and interpersonal skills, with the ability to build trust with staff, families, and community partners
-
A flexible, team-oriented mindset with a willingness to step in and support wherever needed
-
A commitment to continuous learning, professional growth, and staff development
Qualifications & Experience:
-
Master’s degree in a relevant discipline (e.g., social work, counseling, psychology, criminal justice, special education)
-
Minimum of two years of post-master’s supervisory experience in child welfare, children’s behavioral health, juvenile justice, special education, or a related human services field
-
Professional licensure preferred
-
Experience in clinical assessment and child/adolescent development; community-based experience strongly preferred
-
Demonstrated clinical and cultural competence, with the ability to manage complex cases across child-serving systems
-
Knowledge of the Essex County community preferred
Additional Skills:
-
Strong writing and computer skills, including experience with data systems and reporting
-
Excellent public speaking and presentation skills
-
Ability to contribute positively to a high-performing, mission-driven team
-
Experience with community relations and resource development is a plus
-
Familiarity with or ability to integrate the Wraparound Model into daily practice
-
Bilingual skills are a plus
-
Prior wraparound experience preferred
-
Valid driver’s license required
The Partnership for Children of Essex (PCE) is a non-profit organization dedicated to creating a pathway for hope and improving the quality of life for youth and their families.
We are proud to offer a comprehensive benefits package that supports both your personal and professional well-being, including medical, dental, and vision coverage, flexible spending account options, a 403(b) retirement plan, Employee Assistance Program, generous paid time off, life insurance, and a flexible, hybrid work schedule.
PCE is An Equal Opportunity Employer- M/F/D/V
