About Us
We’re a global financial services organization operating across the USA, Australia, New Zealand, and the Philippines, supporting thousands of employees in debt purchasing, collections, and consumer lending. Our culture is built on accountability, continuous improvement, and developing people to succeed at every stage of their career.
About the Role
As a Learning & Development Coordinator, you’ll play a hands‑on role in delivering impactful training programs that support employee capability, performance, and engagement. You’ll be highly visible in the business—facilitating training, coordinating inductions, maintaining learning systems, and partnering closely with Operations and Performance teams.
This role is ideal for someone who loves facilitating, thrives in a structured environment, and takes pride in operational excellence and learner experience.
What You’ll Do
Facilitation & Delivery
- Facilitate new hire inductions, career pathway programs, and business initiatives
- Deliver individual and group-based training sessions
- Support accredited and internal training programs
- Ensure sessions run in line with facilitator guides and learning objectives
Learning Design & Continuous Improvement
- Support learning analysis to identify training needs and objectives
- Partner with subject matter experts to develop and update learning materials
- Maintain manuals, facilitator guides, and learning content on the intranet
- Stay current with system updates and industry best practices
Assessment & Learning Records
- Develop, organize, and maintain assessment tools
- Assess learner competency and provide structured feedback
- Grade accredited training submissions and issue certificates
- Maintain accurate training records and reports
Learning Operations & Administration
- Administer and maintain the Learning Management System (LMS)
- Coordinate onboarding and accredited training logistics
- Monitor training effectiveness through feedback, surveys, and reports
- Ensure training environments are safe, prepared, and compliant
Collaboration & Projects
- Work closely with Operations Managers, Team Performance Managers, and Leaders
- Support learning initiatives aligned to current business needs
- Participate in L&D projects as assigned by leadership
What We’re Looking For
Skills & Capabilities
- Strong facilitation and presentation skills across varying learning levels
- Excellent organization, planning, and attention to detail
- Confident communicator with professional presence
- Strong administrative and reporting capability
- Ability to multitask and work confidently in fast‑paced environments
- Technically savvy (MS Word, Excel, PowerPoint; LMS experience preferred)
- Commitment to service, quality, and continuous improvement
Experience & Qualifications
- Certificate IV in Training & Assessment (or equivalent experience) preferred
- Experience supporting onboarding, training delivery, or L&D coordination
- Understanding of operational or call‑center environments a plus
- Experience in maintaining learning records or LMS systems is beneficial
Why Join Us?
- Be part of a global learning function with real impact
- Work closely with leaders and operations teams
- Influence employee experience from day one
- Grow your career in Learning & Development
- Collaborative, values‑driven culture focused on development
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
