About Us:
We are a small, established print shop serving local businesses, organizations, schools, and community customers. Our team works closely together, and we're looking for someone who enjoys building customer relationships, staying organized, and taking ownership of their work.
Position Overview:
We're seeking a dependable, personable, and detail-oriented Customer Service Representative. This is a hands-on role where you'll manage customer accounts, communicate with customers throughout their orders, prepare quotes and invoices, coordinate with vendors, process payments, and follow up to make sure nothing falls through the cracks.
We're happy to train the right person. Print industry experience is helpful, but initiative, organization, communication skills, and a willingness to learn are more important.
Key Responsibilities:
- Serve as a primary point of contact for customers and develop strong ongoing relationships.
- Manage customer accounts and provide updates throughout the order process.
- Communicate by phone and email regarding quotes, proofs, order status, questions, and completed jobs.
- Proactively follow up with customers on outstanding quotes, orders, approvals, and payments.
- Prepare and send quotes and invoices accurately and promptly.
- Process customer payments and assist with accounts receivable follow-up.
- Coordinate with outside vendors, including checking order/material status and placing necessary orders.
- Keep customer and job information organized and up to date.
- Work independently while communicating closely with our small team.
- Learn our products, services, and processes so you can confidently assist customers.
Qualifications:
- Excellent verbal and written communication skills.
- Strong organization and attention to detail.
- Comfortable communicating with customers by both phone and email.
- Able to manage multiple jobs and priorities at the same time.
- Comfortable using computers and learning new software.
- Dependable, proactive, and willing to take ownership of responsibilities.
- Previous customer service, account management, administrative, or printing experience is helpful but not required.
- High school diploma or equivalent.
We are willing to train someone who has the right attitude and a genuine interest in learning the business.
Employment is contingent upon successful completion of a background check conducted in accordance with applicable Illinois law.
To Apply:
Please submit your resume to [email protected] with the subject line "Customer Service Representative Application."
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- On-the-job training
- Paid time off
Shift:
Ability to Commute:
- Villa Park, IL 60181 (Required)
Ability to Relocate:
- Villa Park, IL 60181: Relocate before starting work (Preferred)
Work Location: In person
