About Fixness
At Fixness, we love the hospitality industry. The people who run kitchens, hotels, and dining rooms do demanding, essential work, and they deserve a repair partner whose values align with theirs. Our mission is to protect their bottom line by delivering timely, high-quality work. We are not driven by speed; we are driven by accuracy and a commitment to improving efficiency. That’s how we bring calm to the storm.
Although Fixness is relatively new to the market, our CEO offers 30 years of field experience and more than 20 years of ownership experience. He believes the most important factor in our business success is having thriving employees who feel nourished and empowered to lean into their strengths.
In addition to servicing equipment, we handle new equipment installations and full restaurant build-outs.
The Role
We’re hiring a Senior Service Operations Lead to run the daily service operation from our Denver office and be the backbone of support for our technicians in the field. Reporting directly to the CEO, you’ll help drive the whole operation — directing scheduling and dispatch, keeping parts flowing, reviewing and approving customer estimates, and setting technician priorities so every job moves cleanly from first call to closed ticket.
This is a role with real authority: you’re responsible for the result, leading rather than working every ticket yourself. It’s hands-on at the leadership level — not a quiet, paperwork-only desk job — and it suits someone who can run the day, back up the field, and make sure nothing falls through the cracks.
If you’ve spent years as a technician and you’re ready to come off the road into a leadership operations seat, this is a natural next step — you’ll already understand the work, the parts, and the customers.
What You’ll Do
- Oversee the daily service board — directing how technician work is scheduled, dispatched, and prioritized by urgency, customer need, technician skill, location, and capacity
- Be the primary support line for Senior technicians in the field — answer questions, clear roadblocks, and make fast, sound calls in real time so techs stay productive and jobs keep moving
- Review and approve repair estimates and quotes for accuracy, scope, and quality, and follow them through to customer sign-off
- Oversee parts end to end — ensuring parts get ordered, inventory is controlled, stock levels and costs are tracked, and vendor delivery timing stays ahead of need so technicians have what they need before they need it
- Make sure customers stay informed from first call to closed job — scheduling, status, parts timing, and next steps
- Spot bottlenecks and service problems early, solve what you can, and partner with the CEO on the rest
Who We’re Looking For
- A technical leader who can run the service operation — not just keep it moving
- Strong field-service, restaurant-equipment, HVAC, refrigeration, facilities, dispatch, or trades background, ideally with lead-level or supervisory experience
- Experienced technicians ready to step into a leadership-track operations role are encouraged to apply
- Organized and systematic, with strong follow-through
- Confident directing technician schedules and holding people accountable
- A clear, direct communicator with technicians, customers, and vendors
- Calm and practical under fast-moving service pressure — fast to respond, but steady as the Tortuga when a fix has to hold
- Comfortable learning and using service-management and office software
Desired Certifications
None of these are required, but any of the following are a strong plus:
- EPA certification (Section 608 refrigerant handling)
- NATE (North American Technician Excellence) certification
- CFESA (Commercial Food Equipment Service Association) certification
- Manufacturer-specific or factory-authorized training (e.g., ASA)
- Contractor licenses — mechanical, electrical, plumbing, or general contractor
Schedule & Location
- On-site at our Denver office, 6825 Broadway, Denver, CO 80221 — this is not a remote role
- Full-time, salaried
- Regular schedule is Wednesday through Saturday; final daily hours confirmed during hiring
Pay & Benefits
- $85,000–$125,000 per year, depending on experience, service-industry knowledge, and leadership ability
- Health benefits
- Paid vacation and paid sick leave
- Eligible for our company profit-sharing bonus program
- Growth opportunity as Fixness expands
How to Apply
Apply through this posting. Tell us about your field-service experience — we read every application.
Equal Opportunity
Fixness Hospitality Repair LLC is an equal opportunity employer. Employment decisions are based on qualifications, experience, and ability to perform the role.
Pay: $85,000.00 - $125,000.00 per year
Benefits:
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
Work Location: In person
