Job Summary
We are seeking a Customer Service Rep (Call Center) for a temp-to-hire opportunity in Oxnard, CA.
As a Customer Service Rep, you will serve as a primary point of contact for prospective and existing customers, providing professional communication, timely follow-up, account support, and assistance with order and shipment-related questions. This position offers the opportunity to join a positive, team-oriented environment built on respect, collaboration, kindness, and strong customer care.
Key Responsibilities
- Respond promptly and professionally to customer inquiries, requests, concerns, and service needs.
- Build and maintain strong relationships with prospective and existing customers through personalized communication and follow-up.
- Make approximately 25 outbound calls per day to engage prospects, support customers, and assist with sales-related initiatives.
- Maintain accurate customer account records using Salesforce, QuickBooks, and ShipStation.
- Coordinate with internal teams to support order processing, shipment communications, carrier claims, and a seamless customer experience.
- Assist with special projects, trade show support, and additional administrative or customer support duties as assigned.
Compensation and Benefits
- Pay: $50,000 to $55,000 per year.
- Job Type: Temp-to-Hire.
- Schedule: Monday to Friday, 7:00 a.m. to 3:30 p.m.
- Flexibility may be needed to support weekend trade show events.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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