Job Summary
We are seeking a friendly and detail-oriented Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, proficiency in phone systems, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply. Part-Time and Full-Time positions available.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Assist with guest services, including room assignments and special requests.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hotel operations and guest relations.
- Proficiency in phone systems and basic computer skills.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
- A positive attitude and a commitment to providing outstanding guest experiences.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Pay: $17.50 - $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you perform the essential functions of the position with or without accommodations for which you are applying?
- Have you ever been employed at this company? If yes, please list dates and location(s).
- Do you have friends or relatives employed by this company? If yes, please provide their names and relationship to you.
Ability to Commute:
- Paso Robles, CA 93446 (Required)
Work Location: In person
