Accounts Receivable Clerk
We are seeking an Accounts Receivable Clerk to join our rapidly growing team. This role is responsible for supporting a variety of accounting, financial, administrative, and clerical functions and reports directly to the Business Support Manager.
The ideal candidate is responsive, detail-oriented, thoughtful, self-motivated, and positive, with a desire to grow in a challenging and fast-paced environment. This is an excellent opportunity for someone looking to build a long-term career with a company that offers strong potential for advancement.
Key Responsibilities
- Perform daily accounts receivable transactions, including verifying, classifying, computing, posting, and recording receivables data.
- Create and issue customer invoices in accordance with company procedures and customer billing requirements.
- Submit invoices to customers through email, customer portals, or other required billing systems in a timely and accurate manner.
- Assist with collecting customer purchase orders, assigning costs to the appropriate cost centers, confirming the appropriate customer, contract, project, location, or cost center, and maintaining customer approvals and supporting billing documentation.
- Support collections efforts by reviewing payment history, outstanding balances, aging reports, and agreed payment arrangements.
- Process receivables and incoming payments in compliance with company financial policies and procedures.
- Prepare bills receivable, bank deposits, and initial customer ACH deposits.
- Research and resolve customer discrepancies, short payments, unapplied cash, and past-due balances with support from the Business Support Manager.
- Maintain and update customer account records, including name changes, address updates, mergers, billing contacts, payment terms, and ownership changes.
- Generate reports on the current status of customer accounts as requested.
- Assist in preparing monthly customer billing statements.
- Maintain accurate records, follow internal controls, and assist with audits.
- Develop and maintain positive customer relationships, as needed.
- Respond professionally and promptly to inquiries about invoices, statements, credits, or payment history.
- Contact customers regarding overdue balances, send reminders and escalate delinquent accounts, when appropriate.
- Work with Sales and Operations to resolve disputes/discrepancies or to clarify contract terms.
- Read and review incoming memos, correspondence, and reports, and route information appropriately.
- Answer and direct incoming phone calls or take accurate messages for the appropriate parties.
- Copy, file, scan, and retrieve accounts receivable documentation as needed.
- Maintain complete and organized accounts receivable documentation.
- Handle customer and financial information with professionalism and confidentiality.
- Perform other related duties and responsibilities as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous experience in accounts receivable, billing, collections, bookkeeping, or a similar accounting support role preferred.
- Knowledge of administrative and clerical procedures.
- Familiarity with billing and invoicing systems such as Open Ticket/Open Invoice, SAP/Ariba, and Oracle.
- Basic working knowledge of QuickBooks Desktop.
- Proficiency in Microsoft Office, especially Excel and Word.
- Basic understanding of accounting principles and financial recordkeeping.
- Ability to calculate, post, reconcile, and manage accounting figures and financial data accurately.
- Strong organizational skills, attention to detail, and ability to meet deadlines.
- Effective written and verbal communication skills.
- Ability to work independently while also collaborating with internal teams.
- Ability to communicate professionally with customers regarding billing questions and past-due balances.
Preferred Traits
- Self-directed and able to manage priorities with minimal supervision.
- Strong problem-solving and follow-up skills.
- Professional, dependable, and customer-service oriented.
- Comfortable working in a fast-paced, growing company.
- Adaptable and willing to learn new accounting systems, customer portals, and processes.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Accounts receivable: 1 year (Required)
- Accounting: 1 year (Preferred)
- QuickBooks: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Microsoft Excel: 1 year (Required)
Work Location: In person
