Job Summary
A Residential Market Manager plays an integral role in building, maintaining, and growing customer and vendor relationships, identifying new business opportunities, and providing internal product recommendations. As a Residential Market Manager, you will represent a trusted HVAC and Refrigeration industry wholesaler, providing expertise and sales support to customers, vendors, and CPE staff.
Responsibilities
- Vendor Management
- Develop and maintain strong working relationships with vendors, and become the day-to-day contact for vendors such as Bosch, Rectorseal, Aprilaire, Nu-Calgon, Nidec, and other vendors as assigned
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Promote and support selective vendor programs internally and with customers
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Track programs and promotions for ROI purposes
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Work with vendors and the internal marketing team to develop a strategy on how to spend and maximize the use of vendor advertising and co-op funds within budget.
- Work with the internal accounting team to coordinate and track vendor reimbursement
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Create a plan for products annually, which will include sales goals, budgets, targeted customers, training, and more.
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Help provide product content for CPE online tools
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Sales Support
- Develop programs to help the internal sales team grow existing dealers
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Coordinate with the internal sales team to grow product lines and meet their needs
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Analyze market penetration and develop new dealers appropriately
- Assist branches in product knowledge, including add-on/optional products and cross references
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Coordinate with the internal team to plan dealer meetings
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Develop and maintain strong working relationships with dealers and customers
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Develop strategies to assist customers in growing their business
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Ensure dealers are taking full advantage of vendor-designed programs
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Assist customers in capitalizing on vendor co-op funds
- Internal Support
- Work closely with the internal purchasing group to make recommendations for stocking and pricing products
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Assist the Service & Support Group to identify and coordinate internal and external training needs
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Assist Territory Managers with sales support to key dealers and customers
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Assist with the planning, execution, and attendance of customer appreciation days
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Other tasks as assigned
Experience & Qualifications
- 3+ years of experience in sales and market management
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Ability to conduct both in-person and virtual meetings/trainings
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Basic computer skills (Outlook, MS Teams, Word, Excel, etc.)
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HVACR, or other relevant professional/technical experience preferred
- Ability to work with customers, vendors, and other employees in a courteous, professional manner
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Ambitious, self-directing, and proactive
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Ability to work on your own or as a team, and lead when necessary
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Comfortable speaking in front of all sizes of groups of people
- Ability to listen and communicate by phone, writing, and in-person in a professional and prompt manner
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Ability to successfully prioritize and conduct the various tasks daily
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Desire to work in a dynamic, fast-paced workplace
- Desire to work in a positive, courteous, professional, and teamwork-oriented environment
Education
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High school diploma or GED required, additional certification or coursework from a college or technical school desirable
Physical Demands
We also offer an exceptional benefits package to our people, including:
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Rich and affordable medical and dental plans
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HSA plan with employer contribution
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Free coverage for Vision Insurance
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Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
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401(k) with company match and profit sharing
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Tuition reimbursement
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PTO
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Paid Holidays
- Quarterly bonus for all employees based on company performance
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Wellness program
- And more!
