Universal Assistant Manager
Company Overview:
At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties and Responsibilities:
The Universal Assistant Manager supports the Store Manager in motivating and inspiring the team to achieve store productivity goals. They assist in analyzing week-to-date, period-to'date, and year-to-date sales, and develop action plans to drive top-line sales. Under general supervision, they manage both perishable and nonperishable departments, ensuring effective inventory management, attractive and profitable merchandise presentation, and high-quality customer service. They ensure a safe working environment and protect company assets according to required procedures
. • Fully understands all policies, procedures, standards, specifications, guidelines, and training programs.
- Supports store and fulfillment center operations to meet sales goals.
- Builds strong employee and customer relations and promotes a positive store culture.
- Maintains effective communication with the management team and store employees.
- Manages perishable and nonperishable departments, including hiring, training, and developing department employees
- Supervises store employees' performance, provides ongoing performance management, training, and conducts timely formal performance appraisals for direct reports.
- Provides leadership and motivation within the store, promoting our guiding principles, core values, vision, and strategy.
- Controls store expenses through proper ordering and care for supplies and equipment.
- Ensures store appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.
- Utilizes company tools such as financial reports, average cost inventory systems, scheduling, productivity, ordering, and business information systems.
- Observes and corrects unsafe conditions that could cause associate or customer accidents.
- Records and reports employee and customer accidents according to policies and procedures.
- Ensures all customers feel welcome and receive responsive, friendly, and courteous service at all times.
- Achieves company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and creating a positive, productive work environment.
- Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with store policies.
- Steps into various positions as required to maintain excellent customer service and efficient store operations.
- Prepares all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Ensures all equipment is kept clean, safe, and in excellent working condition through personal inspection and preventative maintenance programs.
- Verifies that products are received in correct unit count and condition, and deliveries are performed in accordance with receiving policies and procedures.
- Creates and monitors employee schedules based on anticipated business activity, ensuring all positions are staffed as needed and labor cost objectives are met.
- Administers prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
• Complies with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the store, employees, and customers. • Conducts store marketing, advertising, and promotional activities and campaigns.
- Evaluates employee performance, arranges staff training, and develops programs to advance skills.
- Ensures all employees understand and work towards KPIs and upsell targets.
Required Qualifications:
- High school diploma or equivalent degree.
- At least 2+ years of management experience.
- Must be 18 years or older.
- Must be able to lift 25-50 pounds.
- Fluency in English.
- Fluency in any Eastern European language and/or Spanish.
- Ability to interpret, understand, follow instructions, and solve problems
- Able to work well with others as a team member.
- Possess math skills and the ability to operate a cash register or POS system.
- Able to work in a standing position for long periods (up to 10 hours).
- Able to work 50 to 60 hours per week.
- Must have strong interpersonal and communication skills, and the ability to stay calm and polite under pressure.
- Knowledge of food and beverage service, involving at least three years of front-of-the-house operations and/or assistant management experience.
- Valid forklift certificate or willingness to obtain this certificate within 3 months of employment.
- ServSafe certificate or willingness to obtain this certificate within 3 months of employment.
- A passion for serving people
