Company Description
Technical Product Manager / Solutions Engineer (Bilingual – Korean/English)
Location: New Jersey (HQ Office)
Full-Time/Onsite
A fast-growing IT services and enterprise solutions organization is seeking a bilingual (Korean/English) Technical Product Manager / Solutions Engineer to support the U.S. expansion of enterprise solutions, including PerfecTwin (SAP testing automation) and Optapex (AI-based marketing optimization).
This role will serve as the primary liaison between the U.S. business team and HQ product teams in Korea, while also supporting pre-sales activities and SMB-focused initiatives within the Korean business community in the U.S.
This is a high-impact role within a rapidly growing business unit.
Job Description
1. Product & HQ Coordination (Core Function)
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Act as the primary bridge between U.S. teams and HQ product/engineering teams
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Translate customer requirements into technical specifications
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Escalate product enhancement requests and track progress
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Participate in product sync meetings with HQ
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Support product roadmap alignment for the U.S. market
2. Pre-Sales & Technical Support
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Deliver technical demos and solution walkthroughs (PerfecTwin / Optapex)
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Support RFP/RFI responses with technical documentation
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Provide first-level technical support to customers
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Coordinate Tier-2 escalations with HQ teams
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Assist with Proof of Concept (PoC) and trial implementations
3. SMB & Korean Business Sales Support
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Support outreach to Korean SMBs in the U.S. market
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Participate in client meetings with Korean-speaking customers
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Assist with solution positioning and ROI communication
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Support proposal development and contract clarification
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Help develop localized (Korean) marketing materials
Qualifications
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5+ years of experience in IT, enterprise software, or SaaS
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Strong understanding of enterprise systems (ERP; SAP preferred)
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Bilingual fluency in Korean and English (business level required)
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Experience in technical pre-sales or product management
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Strong ability to communicate with both technical and business stakeholders
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Excellent documentation and requirement-gathering skills
Preferred:
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Experience with SAP ECC or S/4HANA
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Experience working with HQ teams in Korea or global environments
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Experience supporting SMB customers
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Experience with AI, analytics, or digital marketing tools (Optapex-related)
Key Competencies
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Cross-cultural communication
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Structured thinking and problem-solving
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Strong ownership and accountability
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Fast response and escalation management
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Ability to work in ambiguous, fast-paced environments
Additional Information
Compensation & Benefits
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Salary: $78,000 – $112,000 (DOE)
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Bonus: Eligible
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Healthcare: No-cost premiums for employee and eligible dependents (medical, dental, vision, prescription)
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401(k): Company match
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Additional Perks: Complimentary lunch or allowance, phone stipend, product discounts, service awards, educational support, etc.
