Description:
The Off-Road Parts Advisor assists customers in selecting, ordering, OEM off-road and aftermarket vehicle parts and accessories. This role requires strong knowledge of trucks, SUVs, suspension systems, wheels and tires, lighting, recovery gear, and performance upgrades. Seeking a motivated and knowledgeable Off-Road Parts Advisor to provide expert product recommendations, support sales growth, and deliver exceptional customer service to off-road and automotive enthusiasts while ensuring accurate inventory management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Assist customers in identifying the correct off-road parts and accessories for their vehicles.
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Recommend suspension kits, lift kits, bumpers, lighting, wheels, tires, winches, recovery equipment, and performance upgrades.
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Process customer orders, invoices, returns, and special orders.
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Maintain accurate inventory records and stock levels.
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Coordinate with vendors and suppliers regarding pricing, availability, and shipping.
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Answer customer inquiries in person, over the phone, and online.
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Provide technical guidance regarding fitment, compatibility, and installation.
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Keep showroom displays organized and updated.
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Work closely with service technicians and installers to ensure accurate part selection.
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Stay current on industry trends, brands, and new off-road products.
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Maintain a clean, safe, and professional work environment.
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Experience with 4x4 vehicles and overlanding.
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Understanding of suspension geometry, wheel offset, tire sizing, and drivetrain components.
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Sales experience in automotive retail or wholesale parts.
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Ability to read manufacturer catalogs and fitment guides.
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Performs routine housekeeping tasks to maintain and enhance the cleanliness and organization of products and the retail sales area.
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When working the parts counter, follows all dealership procedures for processing cash, credit card, and check transactions accurately.
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Follows up on parts shortages and expedites orders by reporting issues to the Parts Manager.
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Maintains knowledge of merchandising practices and assists with product displays and inventory presentation.
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Assists in handling customer complaints and concerns, ensuring issues are resolved to the satisfaction of both the customer and the dealership.
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Adheres to all company policies and common-sense safety practices at all times.
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Performs additional duties and responsibilities as assigned by the Parts Manager.
SKILLS
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Excellent customer service skills, including politeness, confidence, tact, patience, and diplomacy when handling complex or confidential situations.
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Strong verbal and written communication skills with the ability to interact effectively across all levels of the organization.
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Proven problem-solving abilities and the capability to make sound independent decisions.
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Ability to maintain professional and courteous relationships with customers, vendors, and team members.
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Strong organizational and time management skills with the ability to meet deadlines and manage multiple priorities.
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Demonstrates a high level of project management, accountability, and attention to detail.
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Ability to work independently while contributing positively to a team environment.
Requirements:
- High school diploma or GED.
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Previous automotive or off-road parts experience (REQUIRED).
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Strong knowledge of aftermarket off-road products and vehicle applications.
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Familiarity with inventory systems and point-of-sale software.
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Excellent communication and customer service skills.
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Ability to multitask in a fast-paced environment.
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Basic computer and data-entry skills.
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Valid driver’s license.
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Ability to lift up to 50 pounds.
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Standing, bending, and moving for extended periods.
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Ability to work in warehouse and retail environments.
