About the position:
The IT Architect-Epic is responsible for participating in the overall design, implementation, training, documentation, operation and support of Clinical or Business applications and reports. This includes contributing to the planning, design, implementation and optimization of the applications within a portfolio. It also includes developing an understanding of other applications to enable a broader system approach to solution development, troubleshooting, impact assessment, and training. The Architect takes general direction from their manager or director. The Architect may in some instances also serve as a Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Architect performs these activities following HFHS standards and processes.
1.) The Architect is a technical resource who supports application staff in the planning, design/build, test, implementation, support, and operational needs of the organization
2.) May act as the Helios liaison to associated departments and constituencies throughout the health system. Understands core system processes, interdependencies across applications. Researches trends and best practices in TITLE: IT Architect – Epic F01592 Page: 2 of 3 relation to healthcare application software. Provides organizational leadership with respect to Clinical or business applications.
3.) Promotes workflow analysis and redesign associated with implementation and optimization of system applications. Advises staff on the adoption of processes that improve efficiency with the adoption of the software.
4.) Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Supports teams in investigating, testing, and resolving problems related to applications. Identifies, escalates and resolves issues that impact infrastructure and application performance
5.) Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes.
6.) Communication & Relationship Management
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Works with other Managers and Helios Leadership to lead issue resolution while maintaining HFHS Standards of Excellence.
Effectively manages conflict and works together with team members, colleagues, and other leaders prepares, shares, and presents Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of colleagues, and Helios and Operational leadership team.
7.) Provides input to support technology planning
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Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
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Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.
EDUCATION/EXPERIENCE REQUIRED:
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Bachelor's Degree required, Master's Degree preferred.
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Five (5) years required, eight (8) years preferred of strong experience in one of the following:
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Technical experience:
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Strong knowledge of state-of-the art engineering approaches in design, build, testing, debugging problems, and ongoing technical support.
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Able to articulate previous examples of workflows and processes associated with previous IT experience.
And/or
And/or
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Revenue experience includes:
CERTIFICATIONS/LICENSURES REQUIRED:
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Epic Certification and/or Technical Certification specializing in designated applications
Additional Information
- Organization: Corporate Services
- Department: Ascension Helios Rev Cycle Mgt
- Shift: Day Job
- Union Code: Not Applicable
