Company Overview
Gravity Defyer is leading confort footwear dedicated to designing high-quality footwear that enables individuals to stay active and comfortable without pain. Our innovative approach, centered around our patented VersoShock Trampoline Technology, aims to improve performance, provide protection, and deliver pain relief with every step.
Job Summary
We're hiring an Office Manager & Customer Service Lead. You’ll manage our customer service team, handle recruiting, training, and ensure top-notch support across phone and e-commerce channels. You'll oversee customer operations spanning Amazon, Shopify, Meta, and beyond. The ideal candidate is customer-focused, exceptional on the phone, and skilled in team leadership. If you thrive in both managing people and optimizing customer experience across platforms, we want you on our team!
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and online chat in multiple languages as needed
- Assist customers with product information, order processing, and troubleshooting issues
- Maintain accurate records of customer interactions using data entry and CRM systems
- Handle outbound calling campaigns to follow up on orders or gather customer feedback
- Process payments and handle cash transactions with integrity and accuracy
- Provide detailed analysis of customer concerns to identify trends and suggest improvements
- Demonstrate excellent phone etiquette and communication skills to ensure positive interactions
- Collaborate with sales and client services teams to resolve complex issues efficiently
Requirements
- Proven experience in call center environments or customer support roles
- Multilingual abilities; fluency in English plus additional languages preferred
- Strong sales orientation with a focus on client satisfaction
- Excellent communication skills, both verbal and written
- Proficiency in using AI tools
- Experience with data entry, typing accuracy, and cash handling procedures
- Knowledge of customer service best practices including phone etiquette and outbound calling strategies
- Ability to analyze customer feedback and identify opportunities for service improvement
- Prior experience in customer support within a retail or footwear environment is a plus
Join us at Gravity Defyer to make a meaningful difference in people’s lives by providing outstanding customer service that aligns with our commitment to comfort and innovation.
Pay: From $25.00 per hour
Benefits:
Work Location: In person
