Part-Time Community Services Assistant
Position Summary
The Part-Time Community Services Assistant serves as the welcoming face of the
Campground onsite office. This position is central to delivering an exceptional resident experience — from
the first phone call to the last interaction
This role supports the day-to-day administrative and operational functions of the office while serving
as a first-line ambassador for community standards
Essential Duties & Responsibilities
Resident & Customer Service
- Greet residents, guests, and vendors in a friendly and professional manner; serve as the
primary face of the onsite office
- Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy
and courtesy
- Provide information regarding community amenities, policies, procedures, events, and HOA
governance documents
- Assist residents with navigating community platforms including TownSq and amenity access
requests
- De-escalate resident concerns professionally and escalate to management when warranted,
with accurate notes
- Respond to general office email correspondence as directed by management
Administrative & Office Operations
- Maintain a clean, organized, and welcoming office environment at all times
- Perform filing, data entry, document preparation, copying, scanning, and record-keeping
duties
- Distribute community information, forms, violation notices, and correspondence as directed
- Assist with mail sorting, package logging, and outgoing correspondence
- Monitor and restock office supplies; notify management of replenishment needs
- Maintain confidentiality of resident records, financial data, and sensitive HOA matters
Community Events & Communications Support
- Help prepare event materials including flyers, sign-in sheets, name tags, and supply lists
- Assist with posting community communications to social media, digital platforms, and
community boards as directed
- Provide on-site presence and resident interaction support during community events when
requested
Technology & Systems
- Operate and learn community management software (TownSq or equivalent HOA platform)
- Utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks
- Assist with basic digital communications including email, calendar management, and
document sharing
- Learn and use any new systems introduced by management (access control, call box
systems, etc.)
