Job Summary
The Boys & Girls Club of Grand Rapids Youth Commonwealth is an after-school program that has an opening for a Part-Time Member Services Coordinator at one of our area clubs!
Our current schedule for this role is as followed:
School Year (August-May): Monday-Thursday 2:30pm-7:30pm & Friday's 2:30pm-6pm
Summer (June-August): Monday-Thursday 10:45am-5:15pm
The Member Services Coordinator serves as the welcoming face of the Boys & Girls Club of Grand Rapids. This person ensures a smooth, safe, and engaging front desk environment by greeting families, managing member data and check-in/out procedures, answering phones, and helping maintain an orderly and secure front entrance area. As the hub of communication and coordination, this role plays a key part in creating a positive experience for youth, families, and staff.
KEY ROLES (Essential Job Responsibilities):
- Greet members, families, and visitors in a professional, welcoming manner
- Check members in and out using Trax Attendance Manager;
- Ensure safety of the Club by monitoring everyone who enters or exits the building
- Maintain a calm, controlled front desk area
- Communicate clearly with parents/caregivers
- Serve as a role model for youth, demonstrating professionalism and care
- Answer phones and return voicemails promptly and courteously
- Review membership applications for completeness and accuracy
- Enter membership data into Trax, and help to ensure the data system is up to date
- Collect and receipt $5 membership fees; store securely and maintain accurate logs
- Schedule and track parent/caregiver orientations within 24 hours of receiving a new application
- Maintain and update No Photo and Medical Needs lists; share with leadership weekly
- Maintain secure, organized member files and locked storage systems
- Uphold SEL (social-emotional learning) practices to ensure a calm, respectful atmosphere
- Provide de-escalation when needed and complete additional training as assigned
- Keep the front area clean and organized; monitor belongings, cell phones, and personal items
- Supervise youth behavior in the lobby and entry area to maintain a safe, controlled space
- Participate in staff meetings and trainings
- Assist with special events, Club tours, and orientation sessions
- May be required to drive a Club vehicle
- Other duties as assigned
The information presented indicates the general nature and level or work expected of employees in the classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities and objectives required of employees assigned to this job.
RELATIONSHIPS:
Internal: Maintains close, daily contact with Club staff and volunteers, Club members, and supervisor to receive/provide information, explain guidelines/instructions; instruct and advise/counsel.
External: Maintains contact with external community groups, schools, members’ parents and others to promote the success of the Club and organization.
SKILLS/KNOWLEDGE REQUIRED:
- High School Diploma or GED Equivalent
- Experience working with youth ages 6-18
- Strong interpersonal skills with adults and children
- Comfortable learning and using technology systems for data entry
- Ability to stay calm and organized in a busy, high-energy environment
- Professional, friendly communication style with families and staff
- CPR and First Aid Certification (or ability to obtain)
- Valid State ID required
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job the employee is frequently required to walk, sit and stand; talk or hear; use hands to finger; handle or feel objects, tools or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and may be infrequently required to run. The employee must remain physically fit enough to keep children safe in an emergency. The employee must occasionally lift and/or move up to 50 pounds. Must be able to stand for extended periods of time. Specific vision abilities required by this job include close vision and the ability to adjust focus. Hand-eye coordination is necessary to perform certain duties. The noise level in the work environment can range from quiet to moderate in office setting to moderate and usually loud in recreation and play settings when children are present.
All employees working directly with children at all Boys & Girls Club of Grand Rapids Youth Commonwealth locations may be required to work outdoors in various types of weather conditions.
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
Application Question(s):
- Are you able to work the full schedule for this role?
-School Year (August-May): Monday-Thursday 2:30pm-7:30pm & Friday's 2:30pm-6pm
-Summer (June-August): Monday-Thursday 10:45am-5:15pm
Work Location: In person
