This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments.
Adhere to company policies and procedures.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Educate, entertain and inspire guests throughout their Aquarium journey.
Manage animal and guest interactions to ensure a safe and positive experience for everyone.
Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
Ensure programs and presentations are on time and as per the published schedule.
Keep up-to-date on all new products and offerings.
Keep up-to-date with all new animals within the Aquarium.
Recommend sales opportunities that will add to the guest experience.
Provide unique and memorable experiences to guests.
Attend training programs to achieve the best guest experience.
Ensure the facility is clean, safe and presented to the highest of standards.
Ensure all admission and sales data is captured to maximize reporting potential.
Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.
Monitor and report any animal care or welfare concerns to Life Sciences Department.
The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.
