Overview:
At Thompson and Thompson, we’re looking for a skilled Customer Service Representative who takes pride in solving problems and delivering top-notch service.
Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You’ll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work.
Join Thompson and Thompson and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.
What You'll Do:
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Respond to customer inquiries via phone or email in a timely and professional manner.
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Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
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Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
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Confirm appointments with customers and make any necessary adjustments to schedules.
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Ensure accurate data entry and update customer records in the CRM system.
Monitor job status and coordinate with the field staff to ensure timely service delivery. -
Provide customers with accurate information regarding service options, availability, and pricing.
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Manage and prioritize a high volume of calls to ensure efficiency and productivity.
Work closely with the scheduling team to optimize field staff assignments and minimize downtime. -
Communicate with customers about promotions, discounts, and available services.
What You Need:
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Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
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Excellent verbal and written communication skills.
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Strong organizational and time management abilities.
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Ability to multitask and manage high volumes of inbound and outbound calls.
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Proficient in using customer service software and CRM systems.
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Positive attitude and a strong commitment to customer satisfaction.
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Ability to work in a fast-paced environment.
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Willingness to learn and adapt to new technologies and procedures.
What We Offer:
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Full Time & Part Time Opportunities
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Remote After Training
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Year-round work
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Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
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Get your birthday off + get paid for that day!
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Paid Holidays + PTO accrual from day one!
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Parental Leave
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Paid Training
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Employee Referral Bonus
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Career growth opportunities
