Job Overview
Are you a dynamic leader with a passion for hospitality excellence? We are seeking an energetic and motivated Full Service General Manager to oversee the daily operations of our upscale hotel. In this pivotal role, you will drive guest satisfaction, lead a talented hospitality team, and ensure the smooth functioning of all hotel departments. Your expertise in hotel management, revenue optimization, and exceptional customer service will be instrumental in creating memorable experiences for our guests while achieving operational excellence. If you thrive in a fast-paced environment and possess a strong background in hospitality leadership, this is your opportunity to make a significant impact!
Responsibilities
- Lead and supervise all hotel departments, including front desk, food and beverage, housekeeping, and guest services, ensuring seamless coordination and high standards of service.
- Develop and implement strategies to maximize revenue through effective pricing, sales initiatives, and occupancy management.
- Oversee the management of hospitality operations budgets, ensuring financial targets are met while maintaining quality standards.
- Foster a positive work environment by managing human resources functions such as hiring, training, performance evaluations, and staff development.
- Enhance guest relations by ensuring exceptional service delivery, addressing guest concerns promptly, and maintaining high levels of satisfaction.
- Monitor hotel performance metrics regularly, including night audit procedures and financial operations, to identify areas for improvement.
- Maintain compliance with safety regulations and hotel policies while promoting a culture of hospitality excellence.
Requirements
- Proven supervising experience in a full-service hotel or resort environment with demonstrated leadership capabilities.
- Strong background in hospitality management, including revenue management, budgeting, and financial operations.
- Exceptional customer service skills with a focus on guest relations and satisfaction.
- Experience managing hospitality teams across multiple departments with an emphasis on human resources practices.
- Knowledge of hotel management systems, multi-line phone systems, front desk operations, and night audit procedures.
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
- Excellent communication skills with professional phone etiquette and the ability to manage guest inquiries efficiently.
- Previous resort experience is advantageous but not mandatory; a passion for delivering memorable guest experiences is essential.
Join us as we strive to create extraordinary stays for our guests while fostering an inspiring environment for our team!
Pay: $125,000.00 - $140,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
