Operations Manager
Your Opportunity:
Are you a systems-driven professional who thrives in a fast-paced, high-performing environment? You have the opportunity to be surrounded by, learn from, and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure your success. Show up with the will and commitment to excel, and you’ll unlock a limitless growth path for your career—including opportunities for revenue share, growth share, vesting, investing, and a seat at the table on our consulting team.
Who Develops You: Team Operator
What You’re Great At:
You are an organized, methodical, and driven professional with a servant leader’s heart. Systems are your superpower—creating them, implementing them, and refining them to peak efficiency. Your attention to detail is unsurpassed, and you take pride in your high standards and quality of work. You are an empire protector, fiercely focused on safeguarding the time, energy, and resources of yourself and the entire team.
What You’ll Do:
- Build, implement, maintain, and OWN all systems for delivering exceptional internal and external customer service—spanning internal communications, team calendar management, company social media presence, office management, client care systems, team retention and recognition including events, and referrals.
- Hire and lead virtual support staff, and in-house staff where applicable.
- Own the agent onboarding process end-to-end, including facilitating trainings both in person and virtually.
- Create and own systems for maintaining database integrity, and hold agents accountable to their activities.
- Execute our productivity rhythm systems to keep agent performance consistently high.
- Manage the quality of all listing launches and contract-to-close processes—including overseeing a virtual professional who handles many of the tasks, and building systems for greater efficiency and client experience.
- Deliver a world-class client experience via phone and email on behalf of the team, from contract through post-close.
- Serve as the key liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
- Proactively generate five-star reviews and referrals from clients during and after every transaction.
- Support team growth by posting recruiting ads, reaching out to agent prospects, and scheduling appointments for the Team Operator.
- Plan and execute high-quality client events that generate business referrals and deepen relationships.
- Ensure all team receipts are captured and submitted to the finance team; take ownership of identifying expense-reduction opportunities when reports are generated.
- Create and maintain the team’s operations manual, documenting all systems and standards that live outside our technology platform, Brivity.
- Keep the team leader proactively informed of challenges and always come with potential solutions in hand.
- Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
Skills and Character Necessary:
- Notice and take pride in the details—every single time
- True team player with a collaborative, service-first mindset
- Proven ability to lead yourself and others with conviction
- Self-motivated and self-directed
- Ownership mentality: take projects and run with them, keeping stakeholders updated along the way
- Ability and desire to focus deeply on one task for at least an hour during time blocks
- Positive and direct communicator, both written and verbal
- Strong daily problem-solving and critical thinking skills
- A “do whatever it takes” attitude—without compromising standards
- Ability to follow existing processes while also improving and creating new ones
- Learning-based and growth-minded in all things
- Proactive by nature, not reactive
- Impeccably organized across all areas of responsibility
- Proficient in basic office suite software and calendaring systems
- Excellent time management skills
- Committed to doing things the right way, always
- Calm, composed, and motivated under pressure
- Patient and effective in a high-volume, detail-oriented role
- Skilled at representing the company as a brand ambassador on social media
- Flexible and adaptable as priorities shift
Required Background:
- Prior work history that demonstrates the ability to plug into and improve existing systems, understand process flow complexity and lean processes, and deliver enthusiastic support to a team
- Ability to write clear reports, business correspondence, and procedure manuals
- 2+ years of experience in an operations role
Other Details:
- Compensation commensurate with experience: $55,000–$65,000/yr.
- Full-time, in-office position, Monday through Friday
- We can’t wait to meet the person who knows this role was made for them!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of real estate operations/administrative experience do you have?
License/Certification:
- Oklahoma real estate license (Preferred)
Work Location: In person
