Position Summary
The Operations Manager is responsible for driving the consistent execution of business practices in-store. With all endeavors, the Operations Manager, in partnership with the Store Manager, will exhibit sound reasoning and accurate judgment in their decision-making with the ability to alter their approach to best support the daily operations of the store. The Operations Manager is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customers
Essential Duties & Responsibilities
-
Experience in Retail is required, preferred experience in luxury retail operations
-
Working closely with the Store Manager, ensure that the store adhere to company operational standards and guidelines, also supporting the store to operate as efficiently and cost-effectively as possible
-
Ensure compliance with all operational policies and procedures through partnership with the Retail Operations, Inventory Team, Finance and other stores' teams
-
Facilitate store maintenance and repairs with external vendors and contractors, escalating to Retail Operations Director and VP of Sales as needed
-
Inventory Management - receive shipment, execute routine cycle counts, execute store to store transfer, identify inventory discrepancies and follow the standard flow to address as needed
-
Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department
-
Manage the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communications
-
Responsible for the management and ongoing development of the store team through in the moment coaching and monthly touch bases
Analyze available sales reports and data to determine the needs of the business and set business strategies -
Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
-
Technology – Support Retail in the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and compliance
-
Loss prevention - conduct regular audits of the store’s equipment (CCTV, alarm, EAS) and proactively address any known issues, regularly monitor and address store procedures to reduce loss
-
Oversee the annual physical inventory process; ensuring loss is less than company standards, while ensuring that efficient process that limits the interruption to the day-to-day operations of the business
-
Cultivate relationships with all stores' operations lead and corporate partners to improve operational efficiency and cost effectiveness
-
Manage the store supply and in-store packaging levels are maintained. All merchandise repairs processes
-
Support the store by monitoring POS and payment-related behaviors, either holding meetings or escalating to Store Manager to address any open points
-
Daily walkthroughs to ensure that all brand guidelines are observed, both in the front of house and the back of house. Also, and that any/all topics from previous audits are addressed
-
Maintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers
-
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Experience & Competencies
-
Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
-
Minimum 5 years of previous retail operational experience
-
Strong leadership and skilled in anticipating and solving problems
-
Flexible and diplomatic communicator across all mediums and all levels of an organization
-
Strong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-through
-
Proactive nature – willing to act and lead beyond area of expertise, with the ability to adapt quickly to changing priorities
-
Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
-
Ability to be mobile on the sales floor for extended periods of time
-
Availability to work opening or closing shifts, weekends, annual inventory and entire holiday season
Additional responsibilities may be assigned at the discretion of leadership
