Description:
Dental Crafters Network, believes in delivering an outstanding experience in every interaction. As a Customer Service Representative, you’ll be one of the first voices our clients hear—providing support, guidance, and a bit of creative problem-solving along the way.
This role is perfect for someone who enjoys helping others, loves building connections, and naturally offers helpful suggestions and solutions. You’ll coordinate cases, provide top-tier support, and help clients get the most out of working with us.
SPECIFIC DUTIES AND RESPONSIBILITIES:
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Provide friendly, efficient service to doctors and office staff via phone and email
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Listen for opportunities to offer helpful products or services that align with client needs
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Coordinate patient appointments for custom shade/stain or CT scans
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Schedule pickups with shipping couriers and communicate timing with clients
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Receive and process both physical and digital cases
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Build strong relationships with clients through personal touches and attentive service
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Send timely correspondence and follow-ups to ensure client satisfaction
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Assist with order entry and product fulfillment for Argon Dental
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Keep accurate records of client communication and interactions
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Contribute ideas for improving processes and customer experience across the Network
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Support and live out the Dental Crafters Network values in all aspects of your work
Requirements:
- 1–3 years in a customer-facing role—support, coordination, or administrative experience
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High school diploma or equivalent required
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Confident communicator with a professional, warm phone presence
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Detail-oriented and comfortable managing multiple priorities
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Curious, proactive, and willing to learn
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Familiarity with Microsoft Office and ability to learn new systems quickly
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A team player who genuinely enjoys helping people
