Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
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Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
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Be flexible with your schedule, supporting the needs of the spa.
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Properly care for equipment and use proper amounts of product to assist with cost controls.
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Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
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Actively promote home care programs, meeting minimum retail sales goals.
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Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
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Perform prep work and properly clean and restock work area as required.
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Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
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Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
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Handle guests’ questions and concerns professionally and courteously.
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Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
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Possess ability to work without direct supervision.
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Maintain a positive attitude and contribute toward a quality work environment.
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Regularly attend, participate in and support training and staff meetings for the spa.
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Assist in all areas of spa operation as requested by management.
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Must have enthusiasm and possess excellent customer service skills.
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Enjoy working with people and possess a friendly and outgoing personality
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Excellent communication and listening skills, as well as basic computer knowledge
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Must be a team player
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Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
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Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
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Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
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Other duties as assigned.
QUALIFICATIONS
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Must hold and maintain a current state cosmetology license
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Minimum of 2 years’ experience, preferably in a luxury resort spa environment
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Guest service training a plus
