Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this energetic role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your primary focus will be to assist customers via phone, email, and in person, providing timely solutions and fostering positive relationships. This position offers an exciting opportunity to develop your communication skills, enhance your organizational abilities, and contribute to a vibrant team environment. The ideal candidate is proactive, tech-savvy, and passionate about delivering outstanding customer experiences.
Responsibilities
- Respond promptly and professionally to customer inquiries through multi-line phone systems, email, and in-person interactions
- Manage client accounts using software such as QuickBooks and productivity tools like Microsoft Office and Google Workspace
- Maintain accurate records through data entry, filing, and updating spreadsheets with detailed information
- Assist with office management tasks including calendar management, appointment scheduling, and front desk duties
- Provide support for administrative functions such as proofreading documents, organizing files, and handling clerical tasks
- Communicate effectively with clients via phone etiquette, ensuring clarity and professionalism in every interaction
- Support team members with bookkeeping tasks, office organization, and general administrative assistance as needed
Skills
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and productivity software
- Excellent organizational skills with the ability to manage multiple tasks efficiently
- Exceptional customer service skills combined with effective phone communication and phone etiquette
- Experience with office management systems including multi-line phone systems and calendar management tools
- Bilingual abilities are highly valued to better serve diverse client needs
- Technical proficiency in data entry, filing, proofreading, and document management
- Knowledge of QuickBooks for bookkeeping purposes is a plus
- Prior office or clerical experience including front desk or medical/dental receptionist roles preferred
- Strong typing skills with attention to detail for accurate data entry and document processing
- Ability to handle sensitive information discreetly while maintaining professionalism at all times
Join us in creating a welcoming environment where clients feel valued! This paid position offers a chance to grow your administrative expertise while making a meaningful impact on our team’s success. We’re committed to supporting your professional development through ongoing training and a positive work culture that celebrates initiative and teamwork.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health savings account
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
