Job Summary
We are seeking an energetic and experienced General Manager to lead our hotel operations with passion and precision. The ideal candidate will bring a proven track record of managing hotel teams, driving revenue, and delivering exceptional guest experiences. As the leader of our property, you will oversee daily operations, ensure guest satisfaction, and foster a positive work environment. Your leadership will be instrumental in maintaining high standards of hospitality while achieving business objectives. This role offers an exciting opportunity for a dynamic professional to make a significant impact in a vibrant hospitality setting.
Responsibilities
- Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
- Lead and supervise staff to ensure excellent guest service, effective teamwork, and adherence to company policies.
- Manage revenue streams through strategic pricing, upselling, and occupancy optimization to maximize profitability.
- Ensure compliance with safety regulations, health standards, and brand quality standards across all departments.
- Handle guest relations proactively by resolving issues promptly and ensuring memorable experiences for every visitor.
- Oversee human resources functions such as hiring, training, performance evaluations, and staff development initiatives.
- Monitor financial performance by managing budgets, controlling costs, and analyzing financial reports like night audit summaries.
- Implement marketing strategies to attract new guests while maintaining loyalty among existing clientele.
- Maintain strong relationships with vendors, partners, and community stakeholders to enhance the hotel's reputation.
Skills
- Proven experience as a hotel general manager or in a similar leadership role within hospitality management for at least three years.
- Exceptional customer service skills with a focus on guest satisfaction and guest relations management.
- Strong leadership abilities with experience supervising diverse teams in a fast-paced environment.
- Expertise in revenue management techniques to optimize occupancy and profitability.
- Knowledge of hotel management systems including multi-line phone systems and front desk operations.
- Excellent communication skills; bilingual or multilingual abilities are highly desirable for serving diverse guests.
- Skilled in budgeting, human resources management, and implementing operational procedures.
- Familiarity with night audit processes and hotel accounting practices.
- Ability to handle complex situations with professionalism using phone etiquette and conflict resolution skills. Join us as our next General Manager to lead with energy, inspire your team, and deliver outstanding hospitality experiences!
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- hotel management: 3 years (Preferred)
Work Location: In person
