Purpose of the Role
The Service Coordinator is the operational backbone of our service department, managing the daily flow of work orders from intake through closeout. This role schedules and dispatches field technicians and subcontractors, keeps client portals and service records accurate and up to date, and serves as the primary point of contact between field teams, subcontractors, and our Senior Account Manager.
This is an operations-focused role – it does not include invoicing, collections, or key-account relationship management, which are handled by our Senior Account Manager.
Key Responsibilities
- Manage the daily flow of service and preventative maintenance work orders from intake through closeout in our Software
- Create and maintain accurate building, company, and contact records for new and existing clients
- Schedule and dispatch field technicians and subcontractors based on urgency, location, weather, and availability
- Communicate scheduled arrival windows to clients each business day
- Coordinate subcontractor work assignments, including scope of work, materials, and job photos
- Conduct closeout reviews on completed work orders – verifying photos, labor, materials, and field reports for accuracy before passing along for final invoicing
- Manage and update client portals such as Service Channel, Durolast, JM, Carlisle, Elevate, ProCore, and Vendor Cafe
- Coordinate preventative maintenance work orders and reporting with the service team
- Maintain weekly subcontractor work logs and pay summaries
- Review technician time entries against GPS records for accuracy
- Attend weekly service team meetings and other department meetings as scheduled
- Support new technician onboarding within service software systems
- Prepare reports and provide data support to the Service Manager and Senior Account Manager as needed
Job Requirements
- High school diploma or equivalent; Associate’s degree or related technical training a plus
- Roofing or construction industry experience preferred but not required – a willingness to learn Lentz’s processes is essential
- Comfortable working in cloud-based service management platforms (e.g., Dataforma, Service Titan, DocuSign, CompanyCam, Google Workspace)
- Strong written and verbal communication skills
- Ability to pass a background check
Key Competencies
- Strong organizational skills with the ability to manage multiple active work orders at once
- High attention to detail – accuracy directly impacts invoicing and client billing
- Ability to prioritize competing demands and stay accurate under volume
- Effective time management and sound, logical decision-making
- Self-motivated, with the ability to work independently when direct instruction isn’t available
- Capacity to handle pressure and peak workloads
- A passion for doing high-quality work
Training & Onboarding
New Coordinators complete a structured 90-day onboarding and training program led by our Senior Account Manager.
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you worked in the Construction Industry? If so, what experience do you have?
Work Location: In person
