What We Need
Corpay is currently looking to hire a Director of Training within our Training division. This position falls under our North America Trucking line of business and is located in Brentwood, TN. This position is responsible for the onboarding and product education for the USVP Enterprise Account Managers. The account management team supports our largest clients, and their role is critical to meeting our overall client retention and satisfaction. Their complete understanding of our systems and product functionality is critical to their own success as well as our clients. Additionally, this position will lead these new Account Managers for a minimum of one year to ensure the continuity of learning and training success. The Director of Training will also be responsible for producing our customer-facing newsletter, as the primary focus is educating clients on new product or service enhancements. They are most suitable for producing this educational communication. You will report directly to the SVP of Operations and regularly collaborate with the team and other departments.
How We Work
As a Director, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in our Brentwood office.
- Company-issued equipment + remote access
Role Responsibilities
The responsibilities of the role will include:
- Train new account managers not only on basic Proprietary and Mastercard products using our existing training materials, but also introduce more complex product and system concepts, with the intent of getting them 80% prepared to assume an account base.
- Work with the USVP Operations leadership team to identify existing associates with knowledge gaps and to include them in some of the same product sessions.
- Update the main CUST and Account Manager training materials, keeping them updated when new products and/or features are released.
- Attend IT and/or Product meetings with the intent to learn and augment documentation specific to the Operations team to effectively train and support new products or existing product enhancements.
- Develop, implement, and evaluate:
- New materials and/or programs to enhance the customer training skills of USVP Operations associates.
- Multi-media training tools including live webcasts, recorded playbacks, and/or self-paced training modules with Q&A features and links to live Comdata training support.
- On-line, electronic, and hard copy documentation, including Comdata product summaries.
- Ensure standardization of all new and existing training processes and materials.
- Administer testing or product certification on new product features.
- Ensure timely creation and effective distribution of documentation and communications to USVP Enterprise Operations associates concerning new products, services, and feature functionality and their impacts on internal processes.
- Provide input to Product Management, Marketing, and IT on product and service updates surfaced during the account management training and feedback process.
Qualifications & Skills
- Minimum of 4+ years of related experience.
- High School diploma, some college or Associate's degree is required. Bachelor’s degree preferred. Five to ten years of Training, Customer Service, or Management experience in the Transportation, Payment Card, or related industry is required.
- Knowledge of a variety of training methods is highly desirable. Proficiency in Microsoft Outlook, Word, and Excel required. Working knowledge of Microsoft PowerPoint a plus. Advanced knowledge of Comdata products and services, operational flows, internal/external support resources, PC and Mainframe application software and platforms is required. Proficiency in TEAMS and the Lessonly tool would be helpful.
- Must possess the ability to effectively partner with USVP Leadership, Product Development, Comdata Marketing, and other Comdata functional areas to deliver training solutions that meet the needs of the Operations team.
- Demonstrated ability to represent Comdata in a professional manner either via telephone or in face-to-face meetings, in a high-visibility position. Possession of a solid understanding of customer service needs as applied to Comdata’s products and services is required.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
