Job Overview
We are seeking a dedicated and enthusiastic full time or part time associate to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle drop off and outbound shipments as well as follow up on customer issues or promote other services.
- Collaborate with team members to resolve issues and improve overall service delivery.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
- Support clients with any technical issues or questions related to their accounts or services.
- Printing services for clients on a regular basis.
Experience
- Previous experience in a customer service role is preferred.
- Prior customer service experience or waitress experience is a plus.
- Familiarity with sales techniques and client services is a plus.
- Bilingual candidates are encouraged to apply as additional language skills can enhance customer interactions.
- A positive attitude, patience, and the ability to work under pressure are key attributes for success in this position.
Join our team today and contribute to creating outstanding experiences for our valued customers at The UPS Store!
Customer Service & Sales Support
- Will function as needed as front counter The UPS Store sales associate providing World Class service representing all TUPSS products and print services.
- Will open and/or close the store and perform end-of-day accounting, etc
- Build and maintain strong customer relationships through exceptional service
- Provide quotes, manage order approvals, and ensure accurate billing
- Schedule consultations, pickups, and deliveries as needed
- Track project timelines and communicate proactively with customers
- Maintains a clean, organized, and safe working environment.
- Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
- Performs other duties as assigned
QUALIFICATIONS
- Excellent multitasking, time management, and organizational skills
- Strong attention to detail and commitment to producing high-quality work
- Team player with a positive attitude and strong work ethic
- Comfortable with physical tasks such as lifting up to 50 lbs and standing for long periods
- Ability to work at Zandale Center Store location and Tates Creek Center Store Location as needed
- Familiarity with Adobe Illustrator and InDesign software is a plus, but not required
- Large format printing experience is a bonus, but not required
Salary will be based on experience.
- $12 - 15 hourly pay
- Bonus incentives
- Flexible scheduling
- Teamwork Culture
- No Health Benefits
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
Work Location: In person
