Job Overview
We are seeking a dynamic and highly organized Rental and Service Scheduling Coordinator to join our team. In this pivotal role, you will be responsible for coordinating rental bookings, service appointments, and driver dispatching to ensure seamless transportation operations. Your proactive approach and excellent communication skills will help optimize logistics workflows, enhance customer satisfaction, and support efficient road transportation activities. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational prowess and technical expertise will drive operational success.
Responsibilities
- Manage rental reservations and service scheduling using Ideal management systems, using a 3-2-1 approach for communication.
- Coordinate with internal teams, drivers, customers, and third-party logistics providers (3PL) to schedule pickups, deliveries, maintenance, and repairs efficiently.
- Optimize routes and ensure timely dispatching aligned with DOT regulations and safety standards.
- Maintain accurate data entry of scheduling information and customer detail records within Ideal computer systems.
- Communicate proactively via multi-line phone systems, text, email and internal communication channels to confirm appointments, relay updates, and resolve scheduling conflicts promptly.
- Ensure customers understand rental equipment best practices and internal guidelines for renting, and inform service customers of repairs.
Requirements
- Proven experience in planning, customer service operations, or logistics coordination.
- Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Effective communication skills for phone call management, customer service interactions, and internal collaboration.
- Ability to handle multiple responsibilities simultaneously using multi-line phone systems and data entry tools like Ideal Computer Systems
Join us as a Rental and Service Scheduling Coordinator if you thrive on coordinating complex logistics and customer operations with precision while delivering exceptional service! Your expertise will directly impact our ability to provide reliable solutions that keep our operations moving forward smoothly.
Pay: $13.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Work Location: In person
