Responsibilities
. Promote Carolina Handling's Product Support services, including Parts Sales for Raymond and Competitive equipment, Consignments, and Rebuilt Motors.
. Generate new and potential accounts while retaining current accounts and assist CCM's in developing new opportunities.
. Assist in the set-up and maintenance of all assigned and new Parts Consignment accounts within the territory.
. Provide solutions to customer complaints and requests by coordinating with the appropriate departments, including service, sales, parts, rentals, and motors.
. Perform scheduled parts delivery and pickup for the assigned customer base, ensuring timely service.
. Maintain consignment no-move in assigned accounts at acceptable levels to ensure efficiency and customer satisfaction.
. Cooperate with other Carolina Handling associates and departments by exchanging leads, tips, and information, and offering assistance when needed.
. Assist in managing parts warranty and core returns to ensure timely processing and receipt of credit.
. Maintain an accurate database for each account, keeping track of key metrics and customer details.
. Provide an annual business plan by January 31, detailing account strategies, personal development goals, and Key Measurements for approval by management.
. Perform any other duties as assigned or required to support the company's overall operations and objectives.
