The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channels—including phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions.
Guest / Member Services Focus
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Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
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Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
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Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
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Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed
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Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres
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Assists with requests for donations and sponsorships as needed
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Executes audits of various loyalty member activity
Experience and Qualifications:
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Theatre experience is preferred, not required
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Experience in a role with guest/customer service or similar experience preferred
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Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.) and ability to learn new software
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Excellent communications skills: written/verbal
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Strong attention to detail and problem-solving skills
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Driven to succeed and take initiative
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Excellent time management skills and ability to multi-task and prioritize work
