Assistant Manager (Store Health & Leadership Development)Bowl of Heaven – Meridian
The Assistant Manager is responsible for maintaining the overall health of the store by developing people, protecting standards, solving problems, and creating action plans that move the store forward.
This role is not simply about running shifts. It is about developing future leaders, improving store performance, and ensuring the store remains healthy even when ownership is not present.
What You'll Own:
Team Health
- Maintain staffing coverage and shift communication
- Monitor team morale and accountability
- Assist with staffing decisions and shift coverage
- Ensure station assignments and responsibilities are clear
Training & Development
- Oversee training progress for all new team members
- Assign mentors and monitor training completion
- Schedule and track memorization tests and verification testing
- Develop trainers, shift leads, and future leaders
- Conduct one-on-one check-ins with team members
Leadership Pipeline
- Identify future L2 and L3 leaders
- Create development plans for emerging leaders
- Coach shift leads and provide feedback
- Help build leadership depth within the store
Operations
- Build and manage schedules
- Monitor labor and SPLH performance
- Manage inventory counts and ordering
- Ensure deposits and cash handling procedures are completed accurately
- Maintain store readiness and operational standards
Customer Experience
- Protect hospitality standards
- Resolve customer concerns
- Ensure product quality and consistency
- Identify opportunities to improve guest experience
Store Health
- Maintain and update the Store Health Sheet
- Identify opportunities, risks, and areas needing support
- Present solutions and action plans, not just problems
- Follow up to ensure action plans are completed
Success in This Role Looks Like
A successful Assistant Manager:
- Develops future leaders
- Solves problems independently
- Protects store culture
- Maintains operational standards
- Follows through on commitments
- Brings solutions, not just concerns
- Leaves the store stronger than they found it
Requirements
- 30–35 hours per week
- Minimum of 2 opening shifts and 2 closing shifts each week
- Ability to lead during peak rush periods
- Strong communication and coaching skills
- Ability to work independently and make decisions
- Commitment to Bowl of Heaven's mission and values
Compensation
- Starting pay: $19.00/hour + tips
- Advancement opportunities based on leadership performance and store ownership
This position includes a 90-day introductory period. During that time, the Assistant Manager will be expected to complete Bowl of Heaven's leadership certification, demonstrate mastery of store operations, develop team members, and successfully own assigned areas of store health. Continued employment beyond the introductory period is dependent upon successful completion of these expectations.
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
