The Diagnostic Content Team is a specialized group responsible for creating, managing, and delivering critical technical information that enables effective and efficient product diagnosis, troubleshooting, and repair. This team plays a vital role in supporting service technicians, customers, and other stakeholders by providing accurate, up-to-date, and easily accessible information. The Sr. Diagnostic Technical Content Specialist will report in a hybrid capacity to their assigned location. You'll be reporting to our Sr. Manager, Diagnostic Content.
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Be the team’s technical expert for Rivian vehicles and associated subsystems.
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Author low voltage, high voltage and mechanical diagnostic service information.
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Work with peers to ensure all authoring standards are being met.
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Organize, track and manage diagnostic content authored.
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Perform on vehicle validation to ensure diagnostic content is accurate.
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Interpret and translate engineering specifications into digestible information for service technicians.
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Support use of common verbiage strategy to drive consistency and quality of diagnostic service information.
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Strategize and implement process improvements for documentation processes.
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Drive quality and user experience improvements for service technicians.
Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide.
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- Strong experience diagnosing complex modern day automobiles.
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Experience working with and diagnosing High voltage, low voltage, mechanical components.
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Experience working with and diagnosing LIN, CAN and BUS networks.
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Experience using hand tools, multimeters, special tools, scan tools and the associated component procedures.
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Experience authoring technical diagnostic information.
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Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
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Computer skills proficiency and excellent written and spoken communication skills.
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Proven expertise in data analysis and critical thinking.
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Track record of working closely with cross-functional teams and stakeholders in a technology environment.
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Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex.
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Extremely detail oriented.
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Proven ability to manage multiple workflows to ensure deadlines are met.
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Process design experience, with the ability to understand, document, and transform complex processes.
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Experience working in software development, IT, or UNIX documentation.
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Ability to stand, sit, or walk for 8-10 hours per day.
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Required to communicate using phone and/or e-mail.
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Ability to view, read, and interpret documents.
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Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.
