Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
- Manage inbound calls, outbound calls, and order entry
- Prepare status reports and other customer reports as requested
- Monitor customer orders throughout the order flow process, from order placement to shipment
- Respond to customer emails regarding the status of orders, general inquiries and order discrepancies
- Process Credits, Returns, or Damage/Destroy authorizations
- Maintain customer accounts and all relevant data
- Follow-up and return calls to customers as necessary
- Research and resolve customer issues and complaints in a timely manner
- Maintain a working knowledge of products
- Other projects as assigned
Core Competencies:
- Customer Service - Ability to respond to customers and anticipate their needs.
- Conflict Resolution - Works to resolve differences and maintain work relationships.
- Excellent Communication - Can use language effectively to gather information and facilitate the exchange of ideas.
- Interpersonal Awareness - The ability to have and show empathy to others. Listens well and responds in a non-threatening way.
- Problem Solving - Solves problems while ensuring rules and directives are followed.
- Results-Oriented - Achieves goals in a timely manner while providing excellent customer service.
- Writing Skills- Has excellent writing and grammar skills and can write concisely, clearly, and logically.
Requirements:
- Bachelor’s degree
- Excellent written and oral communication skills
- Ability to work independently to drive results
- Exceptional customer service skills, highly organized and detail-oriented
- Proficient in Microsoft Office, particularly Excel and Outlook
- Ability to work in a fast-paced and team-oriented environment
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Compensation Package:
Application Question(s):
- What is your desired payrate?
Education:
Experience:
- Customer service: 1 year (Required)
- Account management: 1 year (Required)
Work Location: Hybrid remote in Jacksonville, FL 32223
