Must be HIGHLY ENERGETIC and FRIENDLY! Come join our amazing team.
Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.
Duties include:
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Sales: Memberships, Gift Cards and Products.
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Upselling services.
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Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.
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Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
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Accomplishing sales goals by leading our clients to the service options that best meet their needs.
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Providing assistance to the Owners, Shop Manager, and Staff.
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Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.
Essential Functions:
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Promote and sell memberships, retail products, and gift cards.
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Interfacing with POS for scheduling appointments.
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Manage daily appointments as necessary.
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Provide Exceptional customer service in person and over the phone.
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Able to address Client conflict resolution.
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Communicate to clients shop policies, services, and pricing.
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Establish and maintain a positive working relationship with shop personnel.
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Manage beverage and associated supplies inventory.
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Provide shop tours as necessary or requested.
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Prepare guest records for treatments.
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Ensure shop opening and closing procedures are followed.
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Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc).
Qualifications:
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Strong Sales background. Membership sales experience is a plus.
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Friendly and customer service-savvy.
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Familiarity with the Point of Sale System (Zenoti is a plus).
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Ability to build rapport with clients.
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Strong negotiation skills.
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Deadline and detail-oriented.
