About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Vice President (SVP) of Product Reliability Engineering (PRE) is a senior technology leader responsible for ensuring that Visa’s products, platforms, and services are engineered and operated to meet world‑class standards of availability, resiliency, performance, and disaster recovery readiness.
This is not a traditional IT operations role. It is an engineering‑first leadership role accountable for reliability strategy, frameworks, tooling enablement, and executive incident leadership across a complex global portfolio.
Reliability Engineering Leadership
Define and lead enterprise‑wide reliability engineering strategy, frameworks, and standards (e.g., SLOs, error budgets, reliability governance).
Organizational Leadership
Agentic Reliability & GenAI‑Enabled Operations
Incorporate GenAI tooling and agentic capabilities to strengthen reliability outcomes across monitoring/alerting, rapid incident response, change management/testing, and DevOps/deployment processes.
Drive adoption of agentic workflows that reduce operational load and accelerate restoration, triage, diagnostics, and remediation execution.
Incident Leadership & Operational Excellence
Provide executive leadership during high‑severity incidents, including rapid decisioning, cross‑team mobilization, and stakeholder communication
Service Reliability Products & Tools
Own reliability‑enabling platforms and tooling (automation, resilience validation, deployment safety mechanisms, reliability guardrails) used by engineering teams to operate safely at scale.
Performance & Scalability Engineering
Cross‑Functional Reliability Governance
IT Disaster Recovery (ITDR) Ownership
Qualifications
Basic Qualifications
Preferred Qualifications
15+ years of experience in large‑scale, mission‑critical environments.
Experience leading global engineering or infrastructure teams.
Expertise in ITDR, resilience architecture, and reliability frameworks.
Experience in regulated / high‑availability industries.
Deep knowledge of distributed systems and resilience patterns.
Experience incorporating GenAI tooling and agentic capabilities into operational and reliability workflows (especially monitoring/alerting, response, change management/testing, and DevOps/deployment).
Familiarity with AI Observability and instrumentation approaches for AI systems.
U.S. Applicants Only
The estimated salary range for this position is $$292,200 to $$575,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
