Description:
Job Title: Medical Office Specialist
Classification: Full Time/ Non- Exempt
Reports to: Clinic Director
Salary: 17.00 - $19.00
Summary: The Front Office Worker serves as the first point of contact for patients in a Community Health Center (CHC). This position plays a vital role in advancing the organization’s mission to provide accessible, high-quality, and culturally competent care to medically underserved populations. The Front Office Worker supports patient access, clinic flow, and revenue integrity while delivering respectful, trauma-informed, and patient-centered service in a fast-paced, high-volume environment.
Responsibilities:
Patient Access & Experience
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Greet patients and visitors in a respectful, welcoming, and nonjudgmental manner
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Serve a diverse patient population, including uninsured, underinsured, Medicaid, Medicare, migrant, homeless, and limited-English-proficiency patients
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Maintain patient confidentiality and comply with HIPAA and organizational privacy standards
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Respond appropriately to patient concerns, barriers, and social needs, escalating when necessary
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Promote a calm, supportive environment, even during high-volume or high-stress situations
Registration, Eligibility & Sliding Fee Scale
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Register new patients and update existing patient demographic information accurately
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Verify insurance eligibility and coverage at each visit
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Explain sliding fee discount program eligibility and payment expectations clearly and respectfully
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Collect co-pays, sliding-fee payments, and outstanding balances per policy
Scheduling & Clinic Flow
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Schedule, reschedule, and cancel appointments according to clinic access standards
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Support same-day, urgent care, and walk-in workflows
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Communicate appointment delays, provider changes, and rescheduling needs to patients
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Coordinate with clinical staff to ensure smooth patient flow and minimize access barriers
Administrative & Operational Support
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Enter and maintain accurate patient information in the Electronic Health Record (EHR)
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Manage incoming phone calls, patient messages, referrals, and documentation
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Scan and upload required documents (IDs, insurance cards, consent forms)
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Follow front office workflows, policies, and HRSA-compliant procedures
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Participate in daily front desk reconciliation and reporting as assigned
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Assist in additional areas of the practice as needed (Call Center, Patient Rooming, Eligibility)
Requirements:
Qualifications/Experience:
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3-5 years’ experience in Medical Office Setting
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Certified Medical Assistant
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Experience with E-clinical Works
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CPT Coding and ICD-10 knowledge
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Ability to Speak Spanish
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Reliable Work Attendance
Time/Physical Requirements
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Monday-Friday, 8:00am-5:00pm/40 hours per week.
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Some evening and weekend activities may require flexing schedule
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Tasks occur in both medical office and clinic setting
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Able to lift 25lbs and perform normal duties associated in a clinic and office setting.
