In addition to competitive pay, we offer our associates the following benefits:
- Health insurance, Dental insurance, Vision, Life, Disability insurance
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Additional income opportunities (monthly)
RESPONSIBILITIES:
- Greets all customers promptly; provides timely professional service.
- Check customer in with Tablet / Ipad
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work (Phone, Text, Video and Email)
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Communicates efficiently with the technicians
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:
- Willingness and Desire to work with technology (tablet, computer, cell phone)
- Excellent communication skills
- Excellent customer service skills
- Work on your feet (lot of walking back and forth)
- Ability to set and achieve targeted goals
- see hiring manager for details EOE/DFWP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
